Hello all,
I have a question for the US folks in RES that might know anything about this...
If a PAX wants to burn miles to upgrade a RES, they call the regular 800 number and if there is inventory, they are automatically upgraded. However, the person in RES tells the PAX they must call the DM Service Center to have the miles deducted from their account.
Because of this, PAX might upgrade a RES many days in advance, but only have miles deducted at the last minute. In addition, PAX who don't have enought miles to upgrade might do this, and thus US is unable to sell revenue F/C seats that might be available if the PAX doesn't call RES to have the miles burned.
Why does US do this? Why can't miles be deducted from DM accounts by regular RES agents over the phone during the initial RES?
The reason I bring this up is because I went to check in online the other day (I was traveling on an award/miles upgrade), and I got a message saying that "if I am traveling on a mileage award, I must check in at the airport." I continued my online check in anyway, and I was still given a boarding pass. If I hadn't called the DM Service center to have them deduct miles and be honest about it, I have a feeling I would have still traveled in first class.
Does anyone know about this? I do know that several years ago I got to LAX and I had forgotten to have miles deducted. The ticket counter had to call the service center to deal with the situation because there was a block on the RES. My big concern is that when checking in online, there doesn't appear to be a block if you don't have the miles deducted.
I have a question for the US folks in RES that might know anything about this...
If a PAX wants to burn miles to upgrade a RES, they call the regular 800 number and if there is inventory, they are automatically upgraded. However, the person in RES tells the PAX they must call the DM Service Center to have the miles deducted from their account.
Because of this, PAX might upgrade a RES many days in advance, but only have miles deducted at the last minute. In addition, PAX who don't have enought miles to upgrade might do this, and thus US is unable to sell revenue F/C seats that might be available if the PAX doesn't call RES to have the miles burned.
Why does US do this? Why can't miles be deducted from DM accounts by regular RES agents over the phone during the initial RES?
The reason I bring this up is because I went to check in online the other day (I was traveling on an award/miles upgrade), and I got a message saying that "if I am traveling on a mileage award, I must check in at the airport." I continued my online check in anyway, and I was still given a boarding pass. If I hadn't called the DM Service center to have them deduct miles and be honest about it, I have a feeling I would have still traveled in first class.
Does anyone know about this? I do know that several years ago I got to LAX and I had forgotten to have miles deducted. The ticket counter had to call the service center to deal with the situation because there was a block on the RES. My big concern is that when checking in online, there doesn't appear to be a block if you don't have the miles deducted.