US AIRWAYS TO ACCOMMODATE NATIONAL AIRLINES PASSENGERS

[DCAflyer]

US AIRWAYS TO ACCOMMODATE NATIONAL AIRLINES PASSENGERS
ARLINGTON, Va., 7, 2002 -- US Airways will assist passengers whose travel plans were disrupted as a result of National Airlines’ cessation of service. US Airways will honor tickets issued to National Airlines passengers who seek alternative accommodations. All reservations must be made and ticketed by Jan. 6, 2003.
US Airways will accept tickets held by National Airlines customers for travel on the originally ticketed route and on the date originally scheduled. A National Airlines customer first must present proof of a ticketed reservation on National Airlines by presenting an electronic ticket confirmation, electronic ticket receipt, paper ticket or itinerary card at a US Airways airport ticket counter or US Airways city ticket office. Seats may not be available for all dates or from all cities. If seats are not available on the original days of travel, US Airways will work to accommodate passengers on alternative flights, within reason. Same-day standby travel for National customers will be permitted. National Airline customers will be charged a $25 each way nonrefundable processing fee to have the ticket reissued by US Airways.
Customers holding wholly unused or partially used tickets that were issued by US Airways for travel on National Airlines should call US Airways Refund Accounting at 1-877-257-5700 between the hours of 8 a.m. and 4:30 p.m., Eastern time, Monday through Friday. All other inquires regarding travel on US Airways should be directed to US Airways reservations at 1-800-428-4322.
Reporters needing additional information should contact US Airways Corporate Communications at (703) 872-5100.

 

[dinosaur]

'on the originally ticketed route' Not sure where they flew from LAS to, but the only co-terminals we're allowing are MDW/ORD. No others.

 

[jcrb]

given that N7 has totaly ceased operations is there some reason to expect that they will remuburse US for the N7 pax that US carries?

 

[CS-pro]

[P][STRONG]Funny this morning it was a 50 ea way fee and only for tkts trvling 11-6 to 13..was nice of the powers that be to let us know of the change during the day ..[/STRONG][/P]
[P][STRONG]This is quite different than this mornings bulletin. Why don't they make one freeking policy at the get go and stick to it?[/STRONG][/P]
[P][STRONG]Non comprendez mismanagomo.[/STRONG].

 

[phillyguy]

so what's the advantage for U to do this? Create some potential customer loyalty?

I can not imagine that they would get much new future business out of this so its more like charity.

Don't they say charity begins at home?

 

[AOG-N-IT]

Classic, We are going to accomodate passengers from N7...and Jetblue is going to keep them for good!!

Note thier announcement to expedite JFK-LAS service as of November 15th. That's being agressive..and taking affirmative action.

 

[motnot]

Well, the Air Transportation Stabilization Act of 2001 requires that other carriers accepts tickets from carriers that go out of business. So it's not like U has a choice.

 

[AOG-N-IT]

[blockquote]
----------------
On 11/7/2002 1016 PM motnot wrote:

Well, the Air Transportation Stabilization Act of 2001 requires that other carriers accepts tickets from carriers that go out of business. So it's not like U has a choice.
----------------
[/blockquote]
Motnot..You missed my point. JetBlue is going after the big picture in regards to Nationals departure..all U is doing is acting upon the obligation of the 2001 Stabalization Act you mentioned...So again we end up with the two's and fews...and they take the highroad..and the passengers that go with it.

 

[motnot]

D'oh!

 

[Res]

Can't believe it changed from 100 rt to 50 most were thrilled to pay the 100 rt if seats were available....wonder whos brainstorm that was...maybe I'm confused thought we needed money? It won't make us rich although every little bit help....must have been a management decision. Go figure....

 

[Diversion]

Is there an echo in here?[BR]