This was sent out rather timely, but again, dont believe everything you read on a Chat Board.
PLEASE POST AND DISTRIBUTE TO YOUR CO-WORKERS
ADDITIONAL STORIES ARE ON WWW.CWA.NET
5/12/04
CWA Update: Union/Management meeting on the impact of new technology (kiosks and card readers) on passenger service employees. CWA'ers met Wednesday, May 12, with management from labor relations, passenger service and operations to discuss the implementation of new technology (installation of card readers and additional kiosks) and to seek ways "to minimize the impact of such changes on affected Passenger Service employees," as provided for in Article 2 Section I (page 7) of our contract. Management's plan for technology changes:
Card readers will be installed at gates in 22 cities; Card reader installation will begin in July and should be fully implemented by September; An additional 87 kiosks will also be installed; Reductions in Force resulting from the automation will take place in September Management projects they will reduce staff by the equivalent of 200 Full Time Agents system wide (it could be a combination of FT and PT). They estimate that those September reductions will complete the staffing reductions due to this technology.
Implementation:
The card readers will be installed right at the gates, at the jetway door, and the check-in podium will be eliminated. Two computer terminals and printer from the check-in podium will be moved over to the gates along with the (bar code) card reader. The gate position will retain "full functionality" according to management. Management went to lengths to state that, "...rumors and on-line speculation in 'chat rooms' that the card readers would eliminate the need for Agents is incorrect. The positions will be staffed by agents."
Management stated that the card readers will produce labor savings primarily in eliminating duplicate seat assignments, overboarding, and other errors, and in processing and transmitting the data related to the boarding. They also stated that US Airways is the last of the large carriers to implement card readers at the jetway, and that the other carriers had been doing it for some time.
The CWA proposal to lessen the impact on passenger service employment:
End all airport subcontracting of passenger service and passenger service related jobs and assign that work to US Airways employees. Even at lower paid classifications, those positions would save some jobs at affected airports.
A. Non-TSA ticket verification positions at security checkpoints should be performed by US Airways passenger service employees;
B. Any curbside check-in should be performed by passenger service employees as soon as existing company-to-company contracts can be amended to relieve contractual obligations to existing skycap companies.
Encourage senior employees to volunteer for early retirement by instituting the following "early out" offer at airports where staffing is expected to be reduced by the implementation of new technology:
A. Eligibility: employees age 50 or more with 15 or more years of service.
B. Offer:
i. Normal retiree healthcare coverage;
ii. Normal retiree lifetime travel privileges;
iii. An amount equal to the employee's normal furlough allowance plus $15,000
C. Status: An employee accepting this offer will be placed on retired status with no right to recall.
Note: Every top-scale agent or rep who is replaced by a new-hire saves the company almost $130,000 over 5 years. A buy-out plan like this, if instituted two years ago, could have saved the company millions and resulted in a much lower-seniority workforce.
Offer a Voluntary Furlough package to employees at locations where there will be force reductions due to the new technology:
A. Ability to remain on voluntary furlough for up to two years, with the right to return to former position each six months;
B. No furlough allowance to be paid, but company will not contest Unemployment Compensation;
C. Medical coverage to continue, with the employee paying the normal premium for active employee.
In addition, CWA'ers made the following points about management's eagerness to eliminate passenger service jobs:
Executives' statements that kiosks and card readers are being installed to "enhance the airport experience" for passengers are not accurate - eliminating agent positions is clearly the primary goal.
There is a huge resentment in the workforce over management's attitude that the employees who made this airline are expendable. Over 3,000 Agents and Reps have already been furloughed, and hundreds of others part-timed or reduced to Express Agent.
Management continues to invest scarce capital in automation designed specifically to eliminate jobs. It's one thing when jobs are eliminated due to 9/11 and restructuring...it's something else when management is eager to invest in plans that eliminate employees.
Where is the humanity in this company? When do our executives acknowledge that their drive to furlough employees has caused lifetime damage to thousands of people and their families. Where is the commitment to put employees' interests on a par with the interests of executives and investors?
The relentless drive to cut passenger service agents and reservations agents will come back to haunt US Airways. Customers who have paid several hundred dollars for a product do not want to be herded, put on hold, told to use a machine when they want answers, or face an endless line because a position is understaffed. There will come a day when airlines will again compete on quality and service and US Airways will be way behind the curve.
Management has our proposals and will review them, cost them out, and respond to us in another meeting. Management also agrees to set up a meeting to discuss the impact on our MDA passenger service jobs due to the Pilots' recent agreement allow aircraft slated for MidAtlantic to be delivered to other airlines.
We'll keep you informed.
CWA Local Officers and Staff