Travelpro72
Veteran
- Jan 30, 2005
- 4,964
- 455
Running an airline is a tough business and this economy isn't helping any. That said, I listened to what was said in the crew news session and it sounds like the adults on Peanuts. The pilot talking about the US product and how it's not competitive cracked me up as I already knew what the response would be. I listened to Isom feed the soup and break down cost, cost and what drives people to choose an airline. The pilots question wasn't answered when asked, "Why would a passenger choose US over Jetblue on a competing route when they offer so much more for basically the same price"? I know what some are gonna say but let me stop ya in your tracks. US obviously isn't turning people away or doing any better than other carriers. The management team while faced with a difficult environment to operate in believe what the want to believe and see what they want to see. US isn't operating in an environment that every other airline isn't. The airline is run by bean counters. PERIOD! ! ! There is NO focus on passenger comfort or employee satisfaction beyond a new beverage cup or new seats on a plane that the majority of your customers won't see. It's great to have a financial savvy team to strive for profitability but ya need individuals that understand customers and employees. I'm glad the lights are still on but for how long with this type of managing? Hmmmm