APFA releases a statement via twitter:
Tight schedules
Overcrowded aircraft
Shrinking seats
All of these factors are related to corporate decisions
AIR RAGE HAS BECOME A SERIOUS ISSUE ON OUR FLIGHTS
Dear Team,
By now many of you have seen the news regarding an unfortunate incident that happened last evening on one of our aircraft prior to departure. Situations like this are not easy for team members or customers, and it is important for us to take responsibility when we don't handle things well. In this case, we accept that responsibility completely. This doesn’t mean we don't support our team members who were involved; it means that we acknowledge we did not put our best foot forward. We are going to gather the facts calmly and treat all team members involved with compassion and in a fair way.
While yesterday’s event was an outlier, it is a reminder that our frontline team members have very tough jobs. Emotions during travel are extraordinarily high. Managing a difficult situation is one of the hardest things all of you do. It is also one of the most important aspects of your jobs. Our job is to support you and make sure our training efforts deliver all the support you need and that there are appropriate steps we can take in real time to help de-escalate these types of incidents. At the end of the day, we are people serving people. And we know our job is to serve all of you so you can take care of our customers. This is more than just one team member; this is also about us making sure we have all of you set up for success by supporting you.
Our team takes care of hundreds of thousands of customers a day. And all of you do a phenomenal job. We are proud of the work you do and appreciate the care you give each other and our customers.
Thank you.
Doug
The crying passenger is no longer part of the story. AA refunded her tickets, gave her some vouchers and put her (and her kids) in First Class for their trip home to EZE. The hothead flight attendant, on the other hand . . .
Parker said this to employees:
The crying passenger is no longer part of the story? Not true, this just out and she contacted the attorney, it's not a case that this attorney contacted her, so she is still part of the story...
Lawyer of United passenger who was dragged now represents ...
Sorry, but if I were the FA, I would sue the passenger who threatened me. And, if AA took any action against me, I would sue them for allowing a hostile work environment by not removing a potential threat.
Well, I'll be . . .
You're right. She wants a payday.
I too noticed the no tears and of course the "drama" crying. And now after reading another passengers side of the story it sounds as if this may get all turned around at least a little if the story is true. Even if the drama passenger sort of brought all this on I still think the male passenger should have been removed at a minimum. Could it be just another passenger looking for $$$. We will see soon. Wonder if any attorneys were on board and are bum rushing the lady to represent her. I really hope this is not the beginning of something going forward, please God no.
That FA or Agent who didn't remain calm when the male passenger challenged could be in serious trouble employment wise? He should NOT have challenged the passenger to hit him since that is inciting violence and could have led to an altercation placing other people's safety at risk.
Well, I'll be . . .
You're right. She wants a payday.