I start this thread with a heavy heart tonight upon learning of the tragic death of William E. Dent Jr., Continental Airlines flight attendant based in Newark. Will and I met nearly 20 years ago as customer service reps at America West Airlines. He was one of the closest people to me in the world and I will miss him until the day I see him again. After America West we both took on flying careers at different carriers. He went to Continental and I went to US Airways. Continental has just lost a gem of a flight attendant. He loved his job and he loved Continental. He was a consummate professional and an exemplary man. I loved him. My congratulations to you Continental for having had this man in your employ for 14+ years, and my condolences for having lost him.