Delta cements standing as America's worst miles program by removing award chart from website
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robbedagain
Veteran
- Oct 13, 2003
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now you've done it.. we're gonna see never ending miles in trail why this is such a strategic and brilliant move....
robbedagain
Veteran
- Oct 13, 2003
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he just posted a link to the article yes im the one who said a negative thing w my statement bec that one poster always finds a way to make dl look the best despite what the reality of some of the best truly is.
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Its called news, learn the meaning of Media, you know it was reported by USA Today, and flyers are complaining about Delta and its changes, me I just posted a link to a NEWS article.southwind said:
Infiltrate?
I mean really? I am not in the CIA, get a grip.
WorldTraveler
Corn Field
- Dec 5, 2003
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and yet DL has the highest yield among US carriers.
suppose that the people who actually BUY DL tickets find more than enough value in what they buy?
the point of a company is to maximize revenues, not see who can give away the most awards.
suppose that the people who actually BUY DL tickets find more than enough value in what they buy?
the point of a company is to maximize revenues, not see who can give away the most awards.
WorldTraveler
Corn Field
- Dec 5, 2003
- 21,709
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- #10
no, the subject IS whether a company is profitable or whether they need to give away their product.
it hasn't dawned on some people that rewards are really admissions that the product needs to be given away in order to win customers.
DL gives away less because the product is worth more.
it hasn't dawned on some people that rewards are really admissions that the product needs to be given away in order to win customers.
DL gives away less because the product is worth more.
eolesen
Veteran
- Jul 23, 2003
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There are two things at play here -- not only did they eliminate the route award chart, but they've also eliminated low-mileage awards within two weeks of travel.
http://crankyflier.com/2015/02/09/delta-earns-a-cranky-jackass-award-for-requiring-several-week-advance-purchase-to-book-low-level-domestic-awards-and-not-telling-anyone/
Go ahead and talk about how profitable DL is, but that's not going to last if they keep alienating everyone except for the people who don't have the ability to choose who they fly.
Something else to ponder... if DL is willing to drop all pretenses of transparency with its customers, why should employees expect them to get transparency in their day to day dealings with the company?...
http://crankyflier.com/2015/02/09/delta-earns-a-cranky-jackass-award-for-requiring-several-week-advance-purchase-to-book-low-level-domestic-awards-and-not-telling-anyone/
Go ahead and talk about how profitable DL is, but that's not going to last if they keep alienating everyone except for the people who don't have the ability to choose who they fly.
Something else to ponder... if DL is willing to drop all pretenses of transparency with its customers, why should employees expect them to get transparency in their day to day dealings with the company?...
I may be wrong (unlike WT, I readily admit when I'm guessing and making things up), but my guess is that Delta prefers to keep its customers in the dark just like the mushrooms, as informed consumers aren't as easy to fleece or take advantage of as the ones who lack information. Just like the earlier decision to pull all flight info from Expert Flyer and other end-user sites. Uninformed consumers might be more profitable customers (at least that's the DL plan and they're sticking to it).Hope777 said:
This is the key part of Cranky's article:
Exactly. Informed customers are too savvy and uninformed customers are easier prey for the unscrupulous, like Delta.
metopower
Veteran
- Nov 28, 2006
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You know it is like a fare hike. If it has a negative effect on yields or the number of butts in the seats then there will be a change. If not.... Someone did their job right and made more money for me and the company . If they calculated that this would have as much effect on the quality customers I doubt they would change anything.
