Knowingly assigned an "inoperative" seat on Long Haul Flight

Discussion in 'American Airlines' started by Ling Li, Dec 7, 2016.


  1. john john

    john john Contributor

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    Yeao_O it’s the union fault because you think the compensation that management gave was substandard
     
  2. eolesen

    eolesen Veteran

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    I'm sure you're very well acquainted with the concepts of substandard pay and performance, coming from USAir.

    You guys dragged down the great service that Piedmont was known for in the 80's, you dragged down HP's levels in that merger, and now you've dragged down AA.

    Encouraging the lowest common denominator is definitely something to be proud of.
     
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  3. IORFA

    IORFA Veteran

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    I for one have never been so embarrassed to say I work for American Airlines! It's pathetic. The worst part is that the morons from Phoenix think they're doing a good job! I've not enjoyed working here in years past, but I've never been embarrassed to say where I worked. Now I just avoid the question whenever possible. If not, it seems like everyone has a story to tell me about the crappy service they received and the major decline of service provided.
     
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  4. SparrowHawk

    SparrowHawk Veteran

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    As a former US Chairman's Preferred all I have to say to everyone is that this type of thing and the response from AA has the stench of Doug Parker all over it.

    The only way to get just compensation is to raise holy heck far and wide. DOT and anyone else you can think of.along the way.

    Most don't know this but when I was still PineyBob and flying regularly there was a person who was assigned by Doug Parker himself to monitor my posts and respond. I will never forget how I found this out. About 7AM EST I got a call with a Phoenix area code and I answered and a voice said "Bob we've spoken before it's Blah Blah from US and I have a question for you. I said OK and she said "What the hell was that post on Flyer Talk about, what happened"?

    I mention this because, say what you will about AA/US but for me at least they became a very responsive airline. Many many stories to share but another time perhaps. Liver disease even post transplant ain't for sissies I'm wiped out, Good night and good luck.

    PS it's nice to see little has changed, John-John is still the same
     
  5. bob@las-AA

    bob@las-AA Veteran

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    Yep cirrhosis of the liver will get ya every time.
     
  6. SparrowHawk

    SparrowHawk Veteran

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    Indeed Bob it does. Wort part of my situation was the Cirrhosis I had was NOT caused by alcohol. It was something called NASH, "Non Alcoholic Steato Hepatisis" which is very close relative to Fatty Liver in that it takes years to show symptoms, The doctors say I could have had it for 30 years before the liver went south.

    If it was caused by being a bad hillbilly, redneck drunk then at least I'd have some cool drunken stories to share. When I read threads like this one, even though I do miss flying a great deal on some days, I think I'm happier with my feet firmly planted on Terra firma.
     
  7. danielholden1975

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    That must have been frustrating....and i guess no empty seats to move you into.....

    When you buy a ticket you are paying for a classification of seat type to get you from A to B, sometimes via C if you ever flew with DanDare!!

    What you aren't specifically paying for is a seat that reclines. I know it is frustrating, and i would be mad as hell, but it isn't a condition on your contract with AA. It is equally as annoying when the headphone jack or power socket aren't working. I've had this a number of times on different flights, and trains for that matter, often in Business and First Class. I've been lucky, and there has been room to move me, but as to what you can do; my best advice is to write a complaint and address it to one of the senior board members. (that way it 'may' get dealt with by a grown up customer services agent and a better outcome). OUtline how much you (or your firm) spends on travel per annum. Not just you, but other colleagues too, with their airline.

    The point to remember is that airlines sell their seats in first and business for a huge amount. We also know that they charge substantially more for refundable seats than they should. My point is that they need your custom to make the whole thing work. They don't make money flying people in standard class. They make it from business and first...so you would expect (hope) they treat those customers better, or you'll go with another airline going to the same destination with a seat that does have all it's various accessories working.

    Incidentally, you can get your own back buy not paying their refundable prices for first and business class.

    This is a hack i have used a lot....

    Basically, you can get first class by paying only a little more than the person at the back of the jet sat on top of the toilets, in the middle of the middle row.

    Take a typical flight with British Airways, LAX - LHR return (11 hours each way)

    (And please feel free to go check these prices)
    Refundable Economy Seat was $4,200
    Non-Refundable Business Seat (with Insurance) was $4,600
    Non-Refundable First Seat (with Insurance) was $6,800
    (For insurance prices i went to AardvarkCompare(dot)com as you get multiple prices to check, but also try your own insurance broker)

    For those of you who would prefer to keep the airlines profitable, here is the price for that Refundable First Class Ticket.. $23,423.89

    $23,400 for a First Class Refundable ticket, or $6,800 for a First Class Non-Refundable with Insurance

    $6,800 for a $23,400 seat?! I then add a $450 Cancel For Any Reason Travel Insurance Policy

    So, for $6,800 I am paying $2,500 more than the guy with the Refundable Economy Flight. I am in First Class.

    I know i'm now off topic......but if you are interested in why this works, read on....

    Simple - Travel Insurance is based on risk, and the probability of claim.

    Flight prices are based on pricing models that try to gouge as much money out of a passenger as is humanly possible.

    That’s a $16,600 saving. Same flight. You’re welcome.

    If they won't give you a refund or a free flight for a seat that won't recline, at least you can deprive them of their excessive costs next time you fly.

    Good Luck!
     

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