How you people can stand up for this **** bird company is incomprehensible...
Bunch of arseholes that have no business running this corp are in charge and you dipshites defend them? Good grief...
I will respond to why I said not a "full" refund, since you think that is standing up for the co.
First and foremost, at least in my case as well as others as I read them, I was NOT standing up for the company at all. I was simply representing the outcome of a situation. I would have said the very same of any co. that this happened with. For someone to expect a "full refund" for just "late" not even "lost" luggage is not being reasonable. (Philip don't take that comment personal please) Almost 100% of all passengers that have anything slightly go wrong, delay, bumped to a later flight, weather, F/A pissed them off, turbulence, spilled drink, bad food, no blankets or pillows, etc... Ok you get the idea---- Most all want a "full refund" what they do not understand as LuLu pointed out above is the cost the airline has already endured getting him and his family there and back safely. Fuel cost alone is huge for that trip not to mention all the "behind the curtain" employee cost that leads all the way there and back. He should in fact get more than what he got, I do agree with Philip on that, just NOT a "full refund". I still say follow up, post on twitter (be smart) and file a formal complaint that must get answered. Like I said some vouchers, discounted future flight, or even a small refund might be in order.
And here is another story: Philip-- Not saying this is you at all nor am I suggesting:-
There are folks out there (friends of mine have asked me) that will take a trip, nit-pick the most slightest issues they might have had, list them, and when they got their credit card bill (for entire trip) they want to get some back as they went way over budget so they would demand a "full refund" from the airline for the tickets. Airlines are aware of this and are prepared for it. So it will be hard if not impossible for him to get a "full refund" on late luggage alone.
Philip, also needs to understand we are not slamming him, just speaking of reality or say a little more reasonable and we are in the airline business. Now if Philip is still not happy with the final outcome he has the right to change airlines. Pretty sure Delta, UAL as well as some foreigner airlines flies that same route, heck JB might even service that route.