At JFK a customer Service Agent for Jetblue starts out at $10.50 an hour, which is higher then most other airlines to start, the norm is $9 per hour for most major carriers. As far as what they top out at? At this point I don’t think there is a published pay scale for B6, I know that the agents get a yearly increase of somewhere along the lines of .50 cents to a dollar, which is average for most other carriers. Jetblue is new so their pay rates and policies are always changing. Delta for example now tops out at about $24.00 for an agent after about 20 years. At 5 years with Delta and agent makes about $17 an hour.
Why would anyone work for only $10.50 in NYC? It’s all a matter of priority. The bulk of the people who work as agents for Jetblue are working mothers who need the medical insurance (fully paid by Jetblue) and let’s not forget about the flight benefits. The other type of person who works as an agent is someone who is looking to advance to higher positions. Many people who started as agents for jetblue a few years ago are now working as managers or supervisors or in the HQ. Hope that answers your question