PhxMama,
I don't know about the CSR's, but I believe the East group's profit sharing generally followed the same formula. This is the ALPA formula:
1 - There has to be a pre-tax annual profit, excluding unusual items.
2 - If #1 occurs, the pre-tax profit margin comes into play (pre-tax profit as defined in #1 divided by revenues).
3 - If the profit margin is between 0.1% and 10%, 10% of the pre-tax profit goes into a pool to be shared by all employees that participate in profit sharing.
4 - If the margin is over 10%, then 15% of the profit above a 10% margin also goes into the pool.
Keep in mind that a 10% profit margin is a huge profit - nearly $1 Billion annually.
Finally, an example:
Annual pre-tax profit excluding unusual items = $250 million with revenues of $10 Billion. Profit margin = 2.5% ($259 Million/$10 Billion expressed as a percentage). Since this is above the 0.1% threshold for profit sharing, 10% of the profit goes into the profit sharing pool - $25 Million - to be shared by all employees eligible for profit sharing.
Jim