You're right Jetbox, any company can give a rate and then discount it to impress the customer, so standard tariffs really don't help solve the puzzle. As for our company, as I said, rarely do the rates drop very much and the majority are the listed tariff, with some discounted 50-100 $$ for regulars. There is no doubt, the higher rates are questioned occasionally, reasons are explained and they are free to visit the competition if they want to - usually they stay. Some business is lost due to maintaining higher tariffs, but that's life.