InternationalShannon
Veteran
I would just like to thank you in a public forum for a few things, I know morale at the company seems to be in the toilet, but I wouldnt have noticed it lately with some of the crews I come in contact with. Not that everyone I deal with is a jerk, but I have noticed a huge surge of teamwork and flexibility between the agents and the crews on my flights. For example:
**Thank you for helping me with that wheelchair passenger on the int'l inbound that no one came to get. I have to stay with the airplane until everyone is in lines. I do NOT mind pushing it, but I am forbidden to leave the plane. I also know you have had a long flight and want to go home. You guys certainly didn't have to help but for those of you that understood the situation and put the passenger first, I cannot TELL you how wonderful that is and how helpful it is to keep the operation as close to on time as possible. We avoid a DOT complaint, the pax doesn't feel like a burden, and you do it with a smile!! Thank you so, so much!!! I will never expect this from you, especially since you're not really supposed to do it per your contract, but you put the pax first.
** Thank you for understanding when the jetway is being a complete pos and won't pull up properly. Half the ones in CLT are missing buttons and all messed up and are extremely difficult and intimidating to pull up to an astronomically expensive plane. Lately, the FA's have been cheerful and will help me tell the pax to watch their step on minor gaps (minor, not major) in the interest of getting the pax to their connections. Thank you, thank you, thank you. I'm telling you those bridges are SO hard sometimes!
***Thank you for letting me board asap even though you just came off a really long flight, didn't get to eat, and would have appreciated a five minute rest. When the shift managers are demanding on-time, it is embarrassing to have to ask you to shove your bag in the closet and let us load you up. The crews lately have been more than willing to allow us to fill them up asap.
WE ARE PUSHED TO THE MAX and must explain in detail even a minute delay,sometimes several times - - even if it wasn't controllable.
I have had several ca/lead fa agree to let me shut the door before bins are shut. We have been told that the bins arent required to be shut, but we also have been told that it used to be different and some crews dont feel comfortable doing this. Thank you for helping me during crunch time.
Thank you, a thousand times for not killing me over seat dupes. We are TRYING SO HARD to keep these to a minimum.
I don't know about anyone else, but I feel like the East is pulling together again. I'm sure the West is just as helpful, but I don't get any of those crews on the intl side. I mean no disrespect to the West at all, everyone I have met there has been so helpful too.
I hope we are all pulling together, this teamwork is showing our pax that we can get this job done despite management making decisions we might loathe.
I may be the lone ranger here, but I really, really have noticed a positive change in the interactions between the ground staff and the crews.
I would just like to post this and thank you , a million times over, for the help I've recieved and did not expect - - mainly with the assist pax.
Today, flight 851 from CUN - - the crew was fantastic - -
Saturday, the SJO 830ish inbound got held due to FIS overflow and had wheelchairs and carryoffs - - the situation was frustrating and embarrassing, but they kept smiling and the FA's physically carried the pax to his wheelchair with no aisle chair (with his permission) to preserve his connection. They were all smiles and shrugged off my apologies for the situation.
This may seem like disgusting sucking up, but I wanted to make it clear that I am not being sarcastic. I really mean it. Thank you for being so wonderful and working together to get these pax home.
You all have put up with so much over the years , especially now, and your positive attitude is very encouraging to someone who is a baby in the industry with only 8 years. ( only 4 active)
You are appreciated.
**Thank you for helping me with that wheelchair passenger on the int'l inbound that no one came to get. I have to stay with the airplane until everyone is in lines. I do NOT mind pushing it, but I am forbidden to leave the plane. I also know you have had a long flight and want to go home. You guys certainly didn't have to help but for those of you that understood the situation and put the passenger first, I cannot TELL you how wonderful that is and how helpful it is to keep the operation as close to on time as possible. We avoid a DOT complaint, the pax doesn't feel like a burden, and you do it with a smile!! Thank you so, so much!!! I will never expect this from you, especially since you're not really supposed to do it per your contract, but you put the pax first.
** Thank you for understanding when the jetway is being a complete pos and won't pull up properly. Half the ones in CLT are missing buttons and all messed up and are extremely difficult and intimidating to pull up to an astronomically expensive plane. Lately, the FA's have been cheerful and will help me tell the pax to watch their step on minor gaps (minor, not major) in the interest of getting the pax to their connections. Thank you, thank you, thank you. I'm telling you those bridges are SO hard sometimes!
***Thank you for letting me board asap even though you just came off a really long flight, didn't get to eat, and would have appreciated a five minute rest. When the shift managers are demanding on-time, it is embarrassing to have to ask you to shove your bag in the closet and let us load you up. The crews lately have been more than willing to allow us to fill them up asap.
WE ARE PUSHED TO THE MAX and must explain in detail even a minute delay,sometimes several times - - even if it wasn't controllable.
I have had several ca/lead fa agree to let me shut the door before bins are shut. We have been told that the bins arent required to be shut, but we also have been told that it used to be different and some crews dont feel comfortable doing this. Thank you for helping me during crunch time.
Thank you, a thousand times for not killing me over seat dupes. We are TRYING SO HARD to keep these to a minimum.
I don't know about anyone else, but I feel like the East is pulling together again. I'm sure the West is just as helpful, but I don't get any of those crews on the intl side. I mean no disrespect to the West at all, everyone I have met there has been so helpful too.
I hope we are all pulling together, this teamwork is showing our pax that we can get this job done despite management making decisions we might loathe.
I may be the lone ranger here, but I really, really have noticed a positive change in the interactions between the ground staff and the crews.
I would just like to post this and thank you , a million times over, for the help I've recieved and did not expect - - mainly with the assist pax.
Today, flight 851 from CUN - - the crew was fantastic - -
Saturday, the SJO 830ish inbound got held due to FIS overflow and had wheelchairs and carryoffs - - the situation was frustrating and embarrassing, but they kept smiling and the FA's physically carried the pax to his wheelchair with no aisle chair (with his permission) to preserve his connection. They were all smiles and shrugged off my apologies for the situation.
This may seem like disgusting sucking up, but I wanted to make it clear that I am not being sarcastic. I really mean it. Thank you for being so wonderful and working together to get these pax home.
You all have put up with so much over the years , especially now, and your positive attitude is very encouraging to someone who is a baby in the industry with only 8 years. ( only 4 active)
You are appreciated.