United Airlines is a mess, totally tone deaf about service for customers. If you ship a dog with them, their process seems to be to put the dog on any plane that has room in cargo, regardless of where the dog is supposed to go. If you bring a dog on board, their process is to put it in the overhead bin where it will not inconvenience the flight attendant during the flight. If they need a seat for one of their employees, their process is to drag a paying customer off the plane and beat him up. If you need to fly to see a parent who is dying they take you off the plane and tell you to fly some other time. I have not flown on United for two years and I want nothing to do with them.