terrible customer service

  1. U

    AA Customer Relations Ran Out The Clock On Our Vouchers

    Nov 2019 a month before our trip AA partner airline, Avianca, cancelled our flight and AA booked us on new flights, the cost difference was $1250/person x 2 ppl. We were supposed to get an email voucher, but it didn’t show, We contacted AA several times in 2020 concerned that the voucher would...
  2. A

    UAL is a mess

    United Airlines is a mess, totally tone deaf about service for customers. If you ship a dog with them, their process seems to be to put the dog on any plane that has room in cargo, regardless of where the dog is supposed to go. If you bring a dog on board, their process is to put it in the...