KCFlyer
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http://biz.yahoo.com/rc/030819/airlines_am..._tickets_1.html
Finally, AA is recognizing that the "use it or lose it" rules weren't bringing in the revenues that would save the industry. So they now give customers a year to make their decision. It's a small step, but it's in the right direction - the customer isn't your enemy. It will be interesting to see if the other airlines match this move. If they do, it's a win for the consumer, if they don't, then it will be interesting to see if AA has the cajones to stick with it...and offer the consumer slightly more VALUE than the other airlines.
Finally, AA is recognizing that the "use it or lose it" rules weren't bringing in the revenues that would save the industry. So they now give customers a year to make their decision. It's a small step, but it's in the right direction - the customer isn't your enemy. It will be interesting to see if the other airlines match this move. If they do, it's a win for the consumer, if they don't, then it will be interesting to see if AA has the cajones to stick with it...and offer the consumer slightly more VALUE than the other airlines.