Another thing they need to focus on with the Shuttle is the time it takes to hop out of your car and get onto the plane. Remember the ads they used to have "Time Flies... it doesn't take the train"? Well, unfortunately alot of people do take Acela simply because it's less hassle. The prices may be the same and the train takes obviously longer, but customers don't want to face the lines and waiting around of the airport.
There are seperate security checkpoints and ticket counters for the Shuttle to an extent, but they need to really focus on it and make it so it's never more than 10-15 minutes curb to seat. I don't know if they still deplane from both ends, but what would be really helpful would be if they could board from both ends, with a dual jetway, commencing boarding 15 minutes prior to departure. They need to make it feel less like "going through the hassle of a flight" and more like "catching the Shuttle" as you would a train.
If they were to bring E190s or E195s online they would probably be a more suited aircraft for the Shuttle. They have less capacity, are cheaper to run on short routes, and are much more comfortable than the 737. They could have Shuttle branded aircraft with gallies designed for extra storage and therefore quicker turns, and laptop power ports in the seats. The Shuttle is a great product, and should be a seperate brand for the sake of advertising. Just me dreaming again!
I wonder if they ever consudered making PHL part of the Shuttle? PHL-BOS is already pretty much hourly. PHL-DCA and LGA alternate between mainline and Express, and probably wouldn't support an hourly service. If they did have Shuttle in PHL, it would have been a great use for those couple of gates in D. A seperate, small, Shuttle only check-in counter in D ticketing, avoiding the crowds, with the gates right after security.
AirTran Shuttle. It just doesn't sound right. Doesn't have the same ring to it as "Eastern Shuttle", "Trump Shuttle" or "US Airways Shuttle."
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