700IAM
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- Aug 30, 2006
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This function wouldn't make much of a difference at all. If the flight hasn't left yet, Flight Explorer (and other ASD programs) only show a delay if the airline has posted it--and then the information is available to the passengers anyway."Giving passengers accurate and timely information about delays and cancellations"
US Airways computers have the capability of use the Internet to check flight explorer to see immediate updates BUT MANAGEMENT WILL NOT ALLOW THIS FUNCTION
Once again, something the government needs to get the heck out of. Can anyone point to the location in the US Constitution where the Federal Government is charged with this task?
Once again, something the government needs to get the heck out of. Can anyone point to the location in the US Constitution where the Federal Government is charged with this task?
Having Internet capability would help out tremendously with all the express flights we have without ACARS. Some times it takes a very long time to get this information. I live in the real world of never ending express delaysThis function wouldn't make much of a difference at all. If the flight hasn't left yet, .
When it comes to agents the lack of manpower and tools is by far the main reason for the lack of customer servicepeople on the front lines.
Management Committment to providing the best Customer Service possible.
When it comes to agents the lack of manpower and tools is by far the main reason for the lack of customer service
Agreed! And John-john who determines the staffing levels and what resources will be allocated?
As for wages IMO there is no corellation between customer service and what an employee makes. LL Bean is widely known as the "Benchmark" for good customer serve. Last time I looked they started @ $7.75/hr. The difference is LL Bean is committed to Customer Service and train their people to handle the work
Because you relay on the call toHow is answering the phone at at US Airways versus LL Bean any different excepting the Maine accent?
But if a company does both you have a great companyThe only ways to correct the situation is to provde either better wages or a nicer place to work. NOT Brain Surgery really, just good business.