Baggage problems.
1) The Express problems (with most of the equipment types) reagarding customers vs bags has been beaten to death. We went round and round with Management/Inventory for over 2 years regarding the Be1900s and taking a half load of customers and no bags for days on end sometimes. Luckily they no longer fly into our station. Problem solved (for us at least).
Management/Inventory does not seem to want to address the problem. ie There is no problem. Just keep leaving bags off and then we'll wonder why the numbers are bad and we're spending bookoo bucks to truck/van bags and pay for deliveries. If even a couple of claims could be handled differently we'd save some $. Isnt that what an LCC is known for? Finding ways to cut costs and implementing them.
2) Hire and/or staff the areas where the problems keep occuring. ie Intl to domestic connections in CLT/PHL because they cant get the bags out because TSA cant handle the flights. Also increase the connecting times on these flights that continue to have problems and space out the international arrivals better giving TSA and the agents a better chance of making connections.
3) Increase conx time in general. 25 mins in PHX? 50 min domestic to INTL in PHL? 30 mins in CLT? These are unrealistic conx times on most days. People have to run like crazy to make it, and what about the bags especially on full flights with lots of bags (mail and freight not included)? Increasing conx times *even a little* would be a big help.
4) Instead of looking at the major problems within our control and doing something about them, we'll make up rules that will look like we're trying to make it better and continue to wonder why things arent working.
