http://www.cnbc.com/id/18576787
A very incisive look at AA; interviews with Crandal and Carty, reports of revenue mgmt, operations control, F/A training. A very good report about the staggering complexity of a major airline. On right now - wish I had taped it.
Also, another AA item: from airliners.net, a dscussion of AA's culture. As with most "anutters" threads, an eclectic mix of insight and drivel:
http://www.airliners.net/aviation-forums/g...d.main/4698544/
A very incisive look at AA; interviews with Crandal and Carty, reports of revenue mgmt, operations control, F/A training. A very good report about the staggering complexity of a major airline. On right now - wish I had taped it.
Also, another AA item: from airliners.net, a dscussion of AA's culture. As with most "anutters" threads, an eclectic mix of insight and drivel:
http://www.airliners.net/aviation-forums/g...d.main/4698544/