wnbubbleboy
Veteran
There's been a lot of press about employees telling passengers their clothing was inappropriate to fly Southwest, and the airline apologized to two of them, Kyla Ebbert of San Diego and Largo resident Joe Winiecki. Have employees complained that Southwest doesn't back them up anymore?
I got some pretty passionate employee communications as a result of those apologies. We had to put a stop to the utter, ridiculous exposure - pun intended - to what was going on.
I did not apologize ever for the way our employees handled the Kyla situation. Our employee handled it just fine telling her to cover up with a blanket.
You would have thought all this happened the day before she showed up on every talk show in America when it (actually) happened three months before. She got her apology; it wasn't the apology she wanted. The second situation ... I think we did owe the guy an apology. I don't think we handled that very well.
http://www.sptimes.com/2007/10/26/Business...as_soared.shtml
I got some pretty passionate employee communications as a result of those apologies. We had to put a stop to the utter, ridiculous exposure - pun intended - to what was going on.
I did not apologize ever for the way our employees handled the Kyla situation. Our employee handled it just fine telling her to cover up with a blanket.
You would have thought all this happened the day before she showed up on every talk show in America when it (actually) happened three months before. She got her apology; it wasn't the apology she wanted. The second situation ... I think we did owe the guy an apology. I don't think we handled that very well.
http://www.sptimes.com/2007/10/26/Business...as_soared.shtml
