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On 12/19/2002 6:33:12 AM Dea Certe wrote:
I don't think Bronner blinked, I think he flinched after his little gaffe in announcing a possible "Chapter 7" in the press right before the holidays. Possibilty because just about everyone wanted to hit him in the nose. It's also possible he realized he could make more money by keeping us operational for the time being. I believe Bronner was totally clueless about the effect such an announcement would have on our bookings.I figure he thought he'd just scare the employees. And just maybe Dave S. had some strong words to say to him as well. I'm sure Dave S. doesn't want to go down in airline history with a Chapter 7 as his legacy at the Majors.
And I'm willing to bet our never shy cockroaches wrote, called and emailed their opinions directly to Bronner. I am positive he never understood the loyalty of that group!
Now, if Bronner was a classy guy, he'd offer some small perks to our FF's just to get them back in OUR seats. Where they want to be and where we need them to be. First off, rescind those $100 change fees like everyone else has to date.
Thank you, my precious little bugs! We just might be getting some good news around here for a change!
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*wave*
I faxed my AA receipts for x-mas travel to Consumer Affairs with an attached letter, and fired off an e-mail to the same effect to Dave, Ben, Bronner, and Mike Isom. To be fair, I also ran over to PIT yesterday and got paper tickets for an upcoming trip [img src='http://www.usaviation.com/idealbb/images/smilies/8.gif'] .
Just as an aside--while things like the $100 change fee are immediately noticed by the VFF, they are also noted by the once a year flyer who gets bitten by them, and then vows never to fly US again. I've seen that happen more times than I wish to count. I know of people who don't mind the fare differential, but who will drive to CLE twice a year to take LUV because they don't get gouged--this is the type of revenue that could help put U over the top (and it has to be incrementally more than the ticky tack stuff pulled in by the "enhanced" fees).