Patrick Casserly's e-Services Group and Delta Airlines have signed a customer care agreement, considered the biggest outsourcing contract in the English-speaking Caribbean.
Under the agreement, e-Services, which already employs 1,500 workers in Montego Bay and Kingston, will provide the customer care services for the world's second largest airline, including reservations services for American customers.
Yesterday, Casserly, in confirming the deal, told the Business Observer that the agreement was "the most significant development in the sector since inception in 2000".
Casserly said that his company had already signed an agreement with the National Investment Bank of Jamaica for the lease of the 22,000-square foot facility that once housed Tele Services in Montego Bay - to house the employees who would be needed.
Jamaica Observer
Under the agreement, e-Services, which already employs 1,500 workers in Montego Bay and Kingston, will provide the customer care services for the world's second largest airline, including reservations services for American customers.
Yesterday, Casserly, in confirming the deal, told the Business Observer that the agreement was "the most significant development in the sector since inception in 2000".
Casserly said that his company had already signed an agreement with the National Investment Bank of Jamaica for the lease of the 22,000-square foot facility that once housed Tele Services in Montego Bay - to house the employees who would be needed.
Jamaica Observer
