In the maintenance area we have a special coordinator that the management uses to approve FMLA. It is a very lengthy process. The employee at no time can have direct communication with the coordinator. This results in allot of heart ache when seeking much needed FMLA. I am told in the Reservations area that one may just go to their direct supervisor and have their FMLA approved in about two minutes. Maybe this could be part of the issue at hand.