first the olives, now the pretzels

Aug 20, 2002
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Valhalla
www.usaviation.com
"As a cost savings initiative and to better align us with our competitors, beverage snacks (pretzels and Biscoff) will be removed from the main cabin for all non BusinessFirst markets which includes: domestic, Latin and Caribbean leisure, transcon, Hawaii and Canada markets," Continental said in an internal email to employees this week.


Smart move and long overdue!

The new regime should distribute the savings to employees via the profit-sharing checks. Admittedly won't amount to much each per staffer (somebody do the math!) but have you ever heard any passenger clamoring for their pretzels??
 
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"...but have you ever heard any passenger clamoring for their pretzels??"

Maybe not, but after going through the same "removal" at AA, I can tell you it will create some ill-will when passengers find out they now have to pay for something that they were getting for free. Day before yesterday, I had a guy get bent out of shape when he found out that we had no "free snacks." We haven't had free snacks in coach for several years now.
 

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