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Food for Thought: F meal IND-PHX

hp_fa said:
The high paying customers aren't even going to get a mediocre meal.

How much would you like to bet that if there was an airline that was convenient to their home, offered no meals but had seats larger than coach and an area where they were guaranteed no screaming kids, that they would buy seats there and bring a decent offering from home, a deli or whatever.
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Many of our higher DM folks already do that. AND there is NO guarantee there will be no screaming babies. There is no age limit nor is there the inability to have a lap child in first class. Also, there are many times people with babies sit in the bulkhead seats right behind. There's even the screaming baby at row 19 who's SO loud the FD can hear it with the door closed. :blink:

Unfortunately, the word "guarantee" doesn't exist in the airline world.
 
hp_fa said:
The high paying customers aren't even going to get a mediocre meal.

How much would you like to bet that if there was an airline that was convenient to their home, offered no meals but had seats larger than coach and an area where they were guaranteed no screaming kids, that they would buy seats there and bring a decent offering from home, a deli or whatever.
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I agree 100%, as long as the fare is within the confines of "reasonable." But if you expect to actually sell F, vs. giving it away to elites, the service should be commensurate with the fare.

I am willing to overlook a lot more as an "upgrader" than I would if I were paying full freight.
 
SS255 said:
I am willing to overlook a lot more as an "upgrader" than I would if I were paying full freight.
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I agree with that philosophy.

I am not against well-behaved kids in FC. I have seen many of them, one of them was a top tier FF. My point is simply that if business FF's had a place to work or converse in relative peace and quiet it would make most of them happy.
 
hp_fa said:
I agree with that philosophy.

I am not against well-behaved kids in FC. I have seen many of them, one of them was a top tier FF. My point is simply that if business FF's had a place to work or converse in relative peace and quiet it would make most of them happy.
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We're talking a commercial airline here. They want peace and quiet its called NetJets. Not to steer our customers away but gone are those days. We/they need to adapt and accept or go somewhere, pay more and get what you want as opposed to getting what you pay for!
 
Furloughd4now said:
We/they need to adapt
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You said it yourself. It is called adapting. In this case it is adapting to the marketplace. The marketplace has the money that the airline seeks in the form of customers. Or are you suggesting that customers adapt to the airline?
 
I don't mind families in F, as long as the children know how to behave. As to infants, that's what noise-cancelling headphones are for. 🙂
 
Coach Cabin said:
There are 2 meals in each tin for heating purposes, so only 6 tins for all 12 passengers. What did the f/a do, rinse out the tin pans in the lav between serving passengers? Yeah right. The more details I hear about this the less I believe it.
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I'm with you on this!!! This story and photo just cries foul.. Especially considering the sources... US is not perfect and true its meal service is decent but this is just not something I can't see happening. Plus as you've stated some of the "facts" just dont add up.
 
Itestwell said:
Ok, but then he'll have to make a connection every time, and upgrades at CO are near impossible, so he'll end up in coach on rock hard seats, paying for food, which, sadly, makes US the better choice! :lol:

It's a lose- lose.
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I beg to differ...

I made the move, 3 years ago and have been a CO Platinum...actually going on 4 years now.

The overall product is better than US as it is today. US as it was before HP got hold of it was, in my opinion, a better product.

Overall, employee attitude and moral is EXCELLENT at CO.

The F product, friggin LIGHT YEARS ahead of US....LIGHT YEARS, not even CLOSE. And upgrades ARE doable. I spend very, very little time in coash on CO. BUT, CO does it and wisely gets more money from customers...in part because the product is better.

I can buy a ticket for $850, R/T on a Transcon, and it' instantly upgraded to F. I can buy the cheapest fares to Florida from PVD and get upgraded. Admittedly, one does need to buy an M or B fare on a transcon if you wanna ride up front.

Now...I'll give US high(er) marks on their product in two places:

Coach on US is better than coach on CO...c'mon everyone, we have to admit (a.) the Airbi are more comfortable...and (b.) the "in flight Cafe" on US is very, very well done. Only DL's Y product rivals US...however, I'd still rank US ahead of DL because of the Airbi.

Envoy on US is pretty dang good....I rode PHL-MAD-PHL....and I was pretty impressed. First time I'd ridden in Envoy since the time they totally sucked in the summer of '07....as I told our Travel Manager, "this is a product worth paying for."

But CO domestically really is a far superior product, looking at the total picture.

Definitely not a "lose-lose."
 
One other quick thing....

For me personally...."the thrill is gone" as it relates to air travel. I have to admit, I really wanna "get there," I do.

I happen to fly CO enough to be Platinum....I'm Gold on DL....but honestly, I fly everyone. I really just wanna "get there."

Tonight, I had to fly ORD-PVD. Could have flown DL, through DTW...probably would have been upgraded. And it was cheaper. But I picked UA...more money, crappier airplane, but it was non-stop.

Couple weeks...need to do LGA-MCI...I could fly DL...it too was slightly less money...but the time and N/S on YX got me on them. Again, "just friggin get me there."

Have to do MXP and CDG in May...would actually have preferred to fly FI....but, it was just flat out easier to do the ride on CO....just wanna get there. And I'm gonna connect, no matter what.

All things being equal....and I have to make a connection, no matter what? I'm picking CO whenever possible.

But I'm not one of those people who will fly PVD-CLT via ORD or CVG to avoid US...no way. Just get me there already.

That may be one thing Parker was right about. At the end of the day....you do 250,000 miles of flying in a calendar year...you just wanna get where you're needing to go.
 
I admit I didn't read all the previous replies, so I apologize if this has already been addressed. But the meal looks standard prior to being portioned out onto plates. However if the plates were not catered (and that happens far more often than it should), then it's either in the tin, on the bare tray or no food at all.

I wouldn't be so quick to admonish the FA. We often do what we can with the tools we're given. If we have no plates... we have no plates... I don't carry china in my rollerboard. 🙂
 
LOL! Indeed!
Though I do carry many other things... Hard candy for the Diabetics who have forgotten how to feed themselves, crackers and crayons/paper for the mothers who have forgotten their children need to eat and be entertained, and extra magazines for the discerning passenger who forgot they liked to read. 🙂
 
vantheman63 said:
I can buy a ticket for $850, R/T on a Transcon, and it' instantly upgraded to F. I can buy the cheapest fares to Florida from PVD and get upgraded. Admittedly, one does need to buy an M or B fare on a transcon if you wanna ride up front.
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Right, agreed. In your example, if this CP were to pay $850- $1000 on CO, he could be instantly upgraded to F. However, my point was, if he wanted to continue buying the cheap fares and still receive upgrades, that will not happen at CO, especially on transcons. It would still happen with his CP status on US. Question is, is CO that much more worth it in F to pay $850- $1000 to be confirmed in F, or ~$350 on US, and be upgraded to F with CP status?
 
Itestwell said:
or ~$350 on US, and be upgraded to F with CP status?
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You're assuming that all CP's get upgraded all the time - not true. Then how about the PP's, who are greater in number than CP's? Or the GP's, a greater number than PP's? Finally, there's those poor SP's who are most numerous of all. US needs them all, not just those CP's who are usually - but not always - upgraded.

No matter how many elites get upgraded the simple fact is that CO sells more of their FC seats, even if for those "instantly upgradable" coach fares. That's revenue US isn't getting since US sells a smaller percentage of F/C seats. Who would you rather have - the CP sitting up front on a $350 coach fare or $800 for that F/C seat?

Jim
 
Travel Is My Life said:
I'm with you on this!!! This story and photo just cries foul.. Especially considering the sources... US is not perfect and true its meal service is decent but this is just not something I can't see happening. Plus as you've stated some of the "facts" just dont add up.
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Exactly what do you mean when you say, "Especially considering the sources?" I'm certain that wasn't an insult towards me or the US Chairman's Preferred customer who originally shared the photo.

As an update, the customer has since reported this incident, submitted the photo to US Customer Relations, and is awaiting a reply.
 
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