jenny@nw
Veteran
From: Help Maintain our Values and Guiding Principles, From NWA: 1996
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Never compromise safety
Always emphasie cleanliness
Always put customers first
-Learn what makes a difference to each customer and deliver it
-resolve cutomer problems on the spot whenever possible
-obtain the training tools needed to serve our customers
Always support and inspire each other
-work together to achieve common goals.
-recognize the good work of others
-recruit and promote to the highest standard of performance and professionalism
-build self esteem and pride in each other
Always strive to improve
-measure against the best
-Solicit and offer ideas for imporvement
-search out and break down barriers that get in our way
ANY conduct which compomises ANY of these values or guiding prinicples harms NWA and everyone who works for NWA.
What are NORTHWEST AIRLINES VALUES
In order for us to realize our vision "To build together the world's most preferred airline with the best people; each committed to exceeding our customers' expectations everyday" we must have a solid foundation.
Our values are set of personal and professional standards which are an integral part of that foundation. They include:
Safety first.... in all the services we provide to each other and to our customers.
Honesty and integrity...in all we say and do.
Trustwrothiness...honoring our commitments and doing all that we say we're going to do.
Respect for self, others, and for property... in our behavior toward each other and for company and personal property
Caring...for our customers, for each other and for the communities we serve.
Resoucefulness and innovation...in the quality of our services, processes and technology to increase productivity and revenue and control costs.
Commitment and profitability...to ensure financial stability and our careers.
Enthusiasm and camaraderie...in our contributions to the sucess of each other and NWA.
These and other NWA policies, practicies, and benefits guide our behavior and are the foundation for our global business strategy. Each NW employee is expected to uphold these standards every day.
----------------------------------------------------------------------------------------------------------------------
Never compromise safety
Always emphasie cleanliness
Always put customers first
-Learn what makes a difference to each customer and deliver it
-resolve cutomer problems on the spot whenever possible
-obtain the training tools needed to serve our customers
Always support and inspire each other
-work together to achieve common goals.
-recognize the good work of others
-recruit and promote to the highest standard of performance and professionalism
-build self esteem and pride in each other
Always strive to improve
-measure against the best
-Solicit and offer ideas for imporvement
-search out and break down barriers that get in our way
ANY conduct which compomises ANY of these values or guiding prinicples harms NWA and everyone who works for NWA.
What are NORTHWEST AIRLINES VALUES
In order for us to realize our vision "To build together the world's most preferred airline with the best people; each committed to exceeding our customers' expectations everyday" we must have a solid foundation.
Our values are set of personal and professional standards which are an integral part of that foundation. They include:
Safety first.... in all the services we provide to each other and to our customers.
Honesty and integrity...in all we say and do.
Trustwrothiness...honoring our commitments and doing all that we say we're going to do.
Respect for self, others, and for property... in our behavior toward each other and for company and personal property
Caring...for our customers, for each other and for the communities we serve.
Resoucefulness and innovation...in the quality of our services, processes and technology to increase productivity and revenue and control costs.
Commitment and profitability...to ensure financial stability and our careers.
Enthusiasm and camaraderie...in our contributions to the sucess of each other and NWA.
These and other NWA policies, practicies, and benefits guide our behavior and are the foundation for our global business strategy. Each NW employee is expected to uphold these standards every day.
