United announced this change last week. I guess you have to stay consistent with the, ummm, mother ship?Change fee goes to $150 4/29/08
It doesn’t matter it is the fee for changing AND YOU HAVE TO PAY IT!Correct me if I am wrong, but aren't US and UA the ONLY airlines to make this change?
Correct me if I am wrong, but aren't US and UA the ONLY airlines to make this change?
jim,You might be the only ones to charge that much, but you are not the only airline to impose change fees. WN does with no apologies. It's why I get so put out at AA for allowing passengers who have purchased cheapo tickets for undesirable departure times to standby for earlier flights with no charge or penalty.
If all of us were more upfront about the rules--a la WN--it wouldn't be such a problem. Just be very clear when they purchase the ticket on a dot com website that there will be a charge for ANY change to the reservation. WN doesn't have many fare rules, and the ones they have are pretty simple. I.e., to get this fare you must book at least 14 days in advance; changes to this fare will require an additional $25 fee; etc.
Instead those of us in the legacy airlines like to publish 5 pages of fare rules that are more obtuse than an IBM technical manual. It's from a tradition of making things as confusing as possible so that the customer can't "play the system."
jim,
But, let's say you bought a 7 day advance and want to change flight's less than 7 day out, then you pay the difference of the two. Other carrier's are charging the fare difference AND the "Fee". and as another posted noted, why is the change worth $150.00 for a little typing on the keyboard.quote]
It is my understanding at WN, you are basically canceling the entire ticket and applying any money paid to the new ticket. To me that is a very fair policy. Sorry your plans changed, but this is the new fare, and we are apply the money you let us use interest free to the new ticket."
Part of the problem with US, you are only charged on the legs that you change and not starting at square one as with WN.
Last Sunday I was flying CO (full Y fare) and wanted to change to an earlier flight. I was on the phone for over an hour to get this done, many complications involved because of reduction in fare, and code share. So it is not always a few key strokes. No fee since it was a Y fare
I think part of this increase is to "drive" people to the higher changeable fares to begin with so they are not surprised later. That is why for my department my company only purchases Y fares since our flights change often. While implementation dept with more predictable travel rarely sees a Y fare.
Next we'll see a credit card reader on the lav doors.
Ha ha ha........they measure how much space you take up in the lav by how much it weighs after. Or you can get the "All You Can...." deal for just two dollars more.Don't give 'em any ideas. 🙄
Ha ha ha........they measure how much space you take up in the lav by how much it weighs after. Or you can get the "All You Can...." deal for just two dollars more.
Did I just post that out loud?