EXHALE People, and give these two a chance is all I'm saying. I got to tell you from a customer perspective the MEM hub for NW is a very pleasant experience so she must have something going for her. Not to be mean but from her "head shot' it doesn't look like she's getting by on appearance.
For the most part since the merger this management team has managed to muck up most of what they touch. The Law of Averages dictates that sooner or later they're going to get one or two right and maybe these two are it.
Allow them the opportunity to earn your trust before you hate them. I have to tell you in all honesty I see an awful lot of folks in PHL just kinda sitting around in gate areas in uniform sipping coffee while my plane waits 45 minutes to be pushed back and I nearly misconnect. Cause & Effect?? No earthly idea as a customer I don't know if they're on break, haven't clocked in or are just lazy b*stards. If these new Operations types make me experience better than all well and good.
Some suggestions if I may:
If you're asked to try a different procedure or method, TRY IT! Don't immediately say "It Won't Work". What the He11 you have to lose it's not like the job is all that great right now, now is it?
Bring "issues" to their attention. "This F'ing procedure doesn't work" is not the way to present the issue. Remember the more flys with honey than vinegar approach.
You have stewards and other leaders, hold the new team accountable. It can be done, afterall it's not the second coming of Christ it's just two new leaders.
IMO the average worker wants to do a good job and I'd gently remind the new team that in PHL the whip & chair approach is generally NOT the way to win hearts and minds in PHL. Good solid old fashioned "Management by walking around" Open & Honest communication will win the day. Credibility and Trust building will get you a whole lot further a whole lot faster with the workforce. Leave the YOUR attitude and preconcieved notions at home and maybe the workers will too.
TALENT!? 
