Norhtwest Customer Service voted WORSE than the IRS

[us45366]

http://www.tradingmarkets.com/.site/news/S...20News/1058487/

This link just verifies what anyone flying on the "New and Improved" Northwest already knows....Flying on Northwest is even WORSE than having to deal with the IRS...

After laying off thousands of employeess who knew how to do their jobs, they replaced them with a bunch of 3rd party scabs that have no REASON to care about the companies customers... and now they are telling the media/customers that by merging with another airline, (Which means laying off MORE employees that know what they are doing) the customers will be getting something even BETTER !! You have to wonder....Which is more truthfull...is NWA management that ARROGANT ?? Or does it think customers are really that STUPID ???

 

[signals]

Where I'm at, I've seen little complaints about nwa's customer service. There is one big complaint: wheelchair service. After doing away with skycaps, nwa relies on other airlines' skycaps. Sometimes they page 4 times or more. Problem is they want immediate gratification, and during peak hours, skycaps may have their hands full with other customers.

If I were to see any truth that their customer service would improve, it would be that Delta's skycaps would service Northwest. The downside is that the two airlines are at different ends of the terminal.

This is just my opinion. I can't see their customer service get any better, when their outsourced employees also work for united!!!

 

[Work'n short]

Where I'm at, I've seen little complaints about nwa's customer service. There is one big complaint: wheelchair service. After doing away with skycaps, nwa relies on other airlines' skycaps. Sometimes they page 4 times or more. Problem is they want immediate gratification, and during peak hours, skycaps may have their hands full with other customers.

If I were to see any truth that their customer service would improve, it would be that Delta's skycaps would service Northwest. The downside is that the two airlines are at different ends of the terminal.

This is just my opinion. I can't see their customer service get any better, when their outsourced employees also work for united!!!

Customer service??.......that left SYR on October 31,2006.
Safe Reliable service??......same day
Aircraft Damage??........at least 20 since outsource,not counting the emergency landing in BUF....
The people that NWA have working in all the old mainline cities have nothing at steak,no pride of completion and most of all are being paid the same level of income you would receive from burger king.They are not being paid to provide anything more than a boarding pass,and if your lucky your bag might end up where your going.They dont work for NWA (in SYR)they work for Air Wisconsin,they have no reason to care about NWA's success...or failure

 

[signals]

I believe I've said this in other postings. I am not a fan of the Air Wisconsin employees(see my other posts), I'm just pointing out MY OWN OBSERVATIONS!!!

I've even pointed out that these scabs work for united, too! Maybe they're no longer called 'customer service', but as I stated before I am unfamiliar with the lingo...they serve customers, do ground work, are in baggage claim, etc. Yes they are LOW PAID SCABS, imho!

 

[bagboy]

I believe I've said this in other postings. I am not a fan of the Air Wisconsin employees(see my other posts), I'm just pointing out MY OWN OBSERVATIONS!!!

I've even pointed out that these scabs work for united, too! Maybe they're no longer called 'customer service', but as I stated before I am unfamiliar with the lingo...they serve customers, do ground work, are in baggage claim, etc. Yes they are LOW PAID SCABS, imho!

The Air Wisconsin employees are doing jobs that over 60% of NW agents voted to get rid of. They are also part of the IAM 143.

 

[signals]

The Air Wisconsin employees are doing jobs that over 60% of NW agents voted to get rid of. They are also part of the IAM 143.

Union? Then why are they referred to as scabs? That isn't right. They also service other airlines. Perhaps some should keep a watch on the test markets!

 

[UAL_TECH]

The Air Wisconsin employees are doing jobs that over 60% of NW agents voted to get rid of. They are also part of the IAM 143.

Yea, that justifies it all..........

Justification fausse

Just be happy...

B) UT

 

[jenny@nw]

going to get worse after this Remedial Training on customer service. What a waste of money. I heard day 1 is a huge complaining session where the preprogramed managers (to lie) pretend to listen and the next day the focus is on some skewed way of viewing things. Almost nothing focused on empathy for passengers or how to work well with others. It's a waste of money all around. It's just a group therapy session for the 40-50 percent paycut. Someone else I flew with said it was just about the most negative thing he had experienced. I hope by the time I go it'll be scrapped. Waste of time, money and precious postive space from out of towners.