- Jan 11, 2013
- 1
- 1
If United Airlines (UAL) had a shred of interest in their customers this story would never have been told. As it stands I will be posting this everywhere I can think of. If I can stop one person from making the mistake of flying UAL it will be worth it.
Flying out of Chicago O'Hare to Washington Dulles on UAL on 1/11/13. Instead of putting my checked baggage on my plane it was put on another plane. I get it, mistakes happen. What happened next is where we discover that UAL has no interest in a customer after they have their money.
My bag arrived at Dulles at 6:00pm local per wheresmysuitcase.com and as of midnight local, my bag is still sitting in their warehouse. There is no way to contact these idiots and UAL refuses (that's right, refuses) to help. I'm told "we can't contact anyone at the warehouse", "we don't have any control over them", "it can take up to 6 hours to deliver" (it has been 6 plus hours already). Just the standard scripted lies that one would expect from a company like UAL.
So…UAL takes my money…contracts with another company…and then denies any responsibility for managing their contractor. All I got from the UAL customer service morons (including a freaking supervisor, named Ram) was how sorry they were and the only option I had was to sit in my hotel and hope the bag shows up.
I've been a business traveller for decades and hadn't flown "The hostile skies" for quite some time. Now I remember why.
i don't expect that UAL give a damn (big surprise) but I'll do what I can to pull business away from them.
I'm not interested (nor would I believe) any apologies. There is no excuse for UAL's behavior. I should be compensated for the time (as of this writing, 2 hours) I've wasted talking to your useless staff. However I imagine I'd get something utterly useless, like a flight credit, or some other thing.
​
I'm going to be posting this everywhere I can think of. Why? Because UAL thinks it's fine to take my money and screw me. I think UAL deserves to be treated in kind, don't you?