Passengers get $5000.00 and ticekt refunds

[wasone]

I see the passengers are getting $5000.00 and a ticket refund, just wandered if the crew is getting anything extra and/or if they had to use sick days for being out of work.

 

[YVINTERN]

I see the passengers are getting $5000.00 and a ticket refund, just wandered if the crew is getting anything extra and/or if they had to use sick days for being out of work.

I'm glad US is being very proactive in giving customers $5,000 for their damaged/seaward baggage so far and refunding their ticket(s)...

Hopefully Tempe will be more proactive in the near future.

As for the Crew, no idea.

 

[etops1]

i can confirm that the crew and all non-revs on the flt are being compensated with $5,000 as well.

 

[LD3]

Do you think if the money is accepted it would limit any chance of further compensation?

 

[ALPO NO MO]

Do you think if the money is accepted it would limit any chance of further compensation?

Depends on what came with the check. From what I've read, the check is simply help to replace the missing belongings. Nice thing to do and some of those people may still get their stuff back.

 

[usairways85]

Out of curiousity was this announced before or after the news broke that there was a previous mtc issue with the aircraft? Prior to that I really don't think there was grounds for a lawsuit, a simple bird strike and a crew that handled it very well.

Well I guess the engines and the rest of the aircraft still have to be examined before the full cause is known, but still.

However with this previous mtc issue I'm sure a few passengers immediately had lawsuit flash in there head, whether the two issues are related or not.

 

[hp_fa]

Do you think if the money is accepted it would limit any chance of further compensation?

No. Not unless there was a signed Release of Claims attached to the check and I have heard nothing that indicates that there was any such document or that the checks were conditional upon acceptance of releasing all claims. From what I understand the money was solely an inconvenience gesture predominately because the folks luggage and carry-on's were lost and/or damaged.

 

[LCC_#1]

The devil will be in the details! It wouldn't surprise me if there wast a disclaimer in VERY small print! NOT ONE BIT!!

 

[etops1]

The devil will be in the details! It wouldn't surprise me if there wast a disclaimer in VERY small print! NOT ONE BIT!!

there is no disclaimer guys. they are gettnig $5,000 .thats it. why must something positive always turn into a negative with you guys?

 

[PITOCC71]

Depends on what came with the check. From what I've read, the check is simply help to replace the missing belongings. Nice thing to do and some of those people may still get their stuff back.

Anything worth any value will probably have been destroyed from being in the water for so long. Laptops and electronic devices would definitely be toast, and clothes would also be ruined from the Hudson water. For most pax though, 5000 dollars will more than cover losses of personal effects.

I'm glad Tempe has the class to pay crew and non-revs as well.

 

[SS255]

I think a no-strings $5,000 check is more than generous to compensate for lost luggage. Don't forget that many of these folks lost property worth far less than this, and simple common sense dictates not bring anything with you on a plane that you cannot afford to lose. (Most people who will not leave home dripping with jewels usually have special insurance for their jewels, anyway.)

Now these passengers presumably will not have to go through the onerous task of dealing with a lost luggage claim, which is probably the last thing you want to be dealing with after such an ordeal.

Very proactive.....and another job very well done by US. Keep up the good work!

 

[signals]

Hmmmmmm...

We are a litigation nation. How many Kettles will take the money and run?

Then how many will claim to have had a billion dollars worth of gold, silver, platinum, or cash in their luggage?

 

[Informed1]

i can confirm that the crew and all non-revs on the flt are being compensated with $5,000 as well.

This is normal procedure. HEART (humanitarian emergency assistance response team), also known as the care team, training taught us that US will always issue an immediate compensation to replace lost/damaged items. Additionally, everyone involved, including the crew, are assigned a HEART team member whom is given a credit card and is told to do any and everything reasonable to take care of the family and crew/passengers for many weeks after the event.

 

[SS255]

So can we all just admit no matter how bad it pains us that this time US Airways got it right

It doesn't pain me. It warms my heart. They got it right when it counted. I hope that the media picks up on this and gives them the proper credit, because Lord knows if they had not gotten it right, the media would have crucified them.

 

[SolidCactus]

It doesn't pain me. It warms my heart. They got it right when it counted. I hope that the media picks up on this and gives them the proper credit, because Lord knows if they had not gotten it right, the media would have crucified them.

Agreed. This is very proactive, and the HEART team is wonderful. US deserves a big boo-ya for a job well done.