EyeInTheSky
Veteran
http://elliott.org/blog/
"Nice work, US Airways — It cost me two clients and almost certainly caused ailing US Airways more embarrassment than it bargained for. But now, at last, the Rosemary Daly case is solved — once and for all. The airline yesterday sent the passenger $1,000 worth of vouchers. "I guess they thought I'd be on TV next, talking about my troubles," she told me. But I don't think it was the threat of more bad publicity that led to this resolution as much as it was that Daly's complaint was legitimate. Once US Airways realized that, it did the right thing."
So, why did it take Chris Chiames actually emailing and talking to Rosemary - 3 years late - to solve this mess? This incident occured under the Wolfman's regime, but why did it take a whole bunch of bad press to resolve? Then Chiames calls USA TODAY and whines about the journalist. Then the journalist is fired. Then Chiames calls National Public Radio to try and get the same journalist fired, they didn't buy it. Seems Chiames has a personal vendetta going on here and the company is paying for it in bad press. Maybe Chiames should go work for Wal-Mart.
"Nice work, US Airways — It cost me two clients and almost certainly caused ailing US Airways more embarrassment than it bargained for. But now, at last, the Rosemary Daly case is solved — once and for all. The airline yesterday sent the passenger $1,000 worth of vouchers. "I guess they thought I'd be on TV next, talking about my troubles," she told me. But I don't think it was the threat of more bad publicity that led to this resolution as much as it was that Daly's complaint was legitimate. Once US Airways realized that, it did the right thing."
So, why did it take Chris Chiames actually emailing and talking to Rosemary - 3 years late - to solve this mess? This incident occured under the Wolfman's regime, but why did it take a whole bunch of bad press to resolve? Then Chiames calls USA TODAY and whines about the journalist. Then the journalist is fired. Then Chiames calls National Public Radio to try and get the same journalist fired, they didn't buy it. Seems Chiames has a personal vendetta going on here and the company is paying for it in bad press. Maybe Chiames should go work for Wal-Mart.