Security diversion for complaining about in-flight movie?

Aug 20, 2002
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Caught this over on flyertalk:

http://www.flyertalk.com/forum/united-mileageplus-consolidated/1454670-ua-captain-diverts-flight-removes-pax-because-ife-complaints.html

According to James Fallows' column in "The Atlantic", a UAL flight made a security diversion after a couple complained about the IFE being inappropriate for their children. What I find surprising is that a respected writer like Fallows did not wait for United's version of the events before going to press. There has to be more to the story. Perhaps these concerned parents were a bit more vociferous with the F/As than they state in their complaint?
 
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