Piney Bob, first let me say that I am sorry on behalf of UAL for what sounds like a bad experience you had flying with us. No excuses, you and every other passenger should expect and deserve good value for money, and when we screw it up there should be more than a token attempt to make it right. I think you will find UAL HAS improved in every catagory. I hope as a US frequent flyer UAL will have an opportunity to earn your business again with the code share and STAR alliance choices that will be very attractive to folks like yourself.
UAL is transforming itself, lots of work to do, but despite what you read by some less informed press and even less informed experts on this and other fourms, the company is doing many things right.While this has been difficult for employees, it has also served as a wakeup call. In response to Chip Munns misguided and transparent motives, I stated last week that UAL has accomplished much but little has reached the light of day, in particular, we do have a POR, exit financing commitments, the lowest costs of any network carrier,still the best route system of any airline,and while the company's financial results have been impacted by SARS and the war, what is not reported is that the company is writting off as much as possible, depreciation of 1.5 billion a year. When you consider that number alone represents 4+ million a day, 120 million a month in reported losses, combined with 200+ million a month in labor savings, plus 70 million a month in lease savings, that has just kicked in, well I think you begin to see a clearer picture of UALs future. There continues to be risk, God willing no terrorist events and a improving economy, a credable response to the low cost producers, UAL will emerge from BK as a very lean, fierce competitor. The rest of the industry knows this and has a vested interest in seeing that we do not succeed. I sincerly believe that will not happen.
Hope to see you on a United flight in the future. In the comming weeks you will see a huge advertising campaign that hopefully will communicate the above message. And more details about the exit stratagy like the story below.
All the best!
Reuters
UAL Moves to Shore Up Loan Guarantee Bid
Saturday May 31, 5:09 pm ET
By John Crawley
WASHINGTON (Reuters) - United Airlines (OTC BB:UALAQ.OB - News) chief executive Glenn Tilton (News) said on Saturday he was firming up the carrier's $1.8 billion federal loan guarantee bid around a plan that would rely on substantial cost savings and several strategies to boost revenue and capture business travel.
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Speaking with reporters at an industry event, Tilton also said he would not be pushed into setting a date for exiting Chapter 11 protection. He noted that a separate low-cost carrier remains an option but a potentially less competitive one, since the company was unable to secure key labor agreements it felt were necessary to maximize efficiency.
"We have to find a competitive response that works for United with respect to low-cost traffic, not necessarily low-cost carriers per se," Tilton said.
Nevertheless, he said United is sharply focused on winning back premium customers who have deserted big airlines in droves since mid-2001. "We're going to make sure we continue to focus on the core of United's passengers -- that is the business traveler."
The company's retooled application for loan guarantee assistance would include $2.5 billion in labor concessions and related work rule savings over the next six years; close to $700 million a year in savings from renegotiated aircraft leases and other mortgages that are close to being finalized, and a new revenue outlook, Tilton said.
Still to be determined as part of United's recovery plan is the amount of Chapter 11 exit financing and who will supply it, as well as the scope of a low-cost operation, and a final lineup of regional carriers.
Tilton would not identify parties that have expressed interest in providing exit financing.
United plans to submit a business plan to creditors and lenders in the early part of June and will then file a formal restructuring proposal with the U.S. bankruptcy court in Chicago later this year -- probably in the early fall.
Tilton said he is working closely with the government's Air Transportation Stabilization Board to replace those aspects of the company's original loan guarantee bid -- rejected as inadequate in December -- with new figures.
While promoting the economic merits of exiting bankruptcy at the start of the spring travel season next year, Tilton would not yield on whether United would emerge at that time.
"We want to exit Chapter 11 after we are sure there is precious little value left on the table," he said. "My plan is to sweep the table of all the benefits available to us rather than be expedient."
United reported last week that it sustained a $375 million net loss for April as demand weakened because of the war in Iraq and the SARS virus that has hurt Asia travel. That followed a $1.3 billion loss in the first quarter.