US Airways repatriates call center jobs

[barbeetantrums]

AFX News Limited US Airways repatriates call center jobs from Philippines - report

 

[USAirUnited]

AFX News Limited
US Airways repatriates call center jobs from Philippines - report

And Kerry Carstairs still keeps a job, how is this possible?

 

[reznc]

MNL doesn't do International MEX does. MEX has about 400 people. Do the math.

 

[PhxMama]

I heard and as you may know by now this could be strictly rumour. I know what your're thinking-what a surprise (on this board!) but Scott Kirby made a call to the Manilla call center and was on the phone for 20 mintues and did not get what he needed! Apparently, he was pretty upset so dont be surprised if that center is totally eliminated at some point. The problem is hiring, training and staffing employees to handle their calls. Corp has been inundated with complaints and they understand this needs to be changed.

 

[john john]

"The airline is hiring an initial 400 more staff at its US reservations centers to handle more complex passenger requests such as international flights, according to the report."
What a shame we had good talented people kicked to the curb

 

[tadjr]

handle more complex passenger requests such as international flights

You should have seen some of the records over the snowstorm weekend. Um, yeah, CHO IS in an affected area called Virginia!