thepoohbear
Advanced
- Aug 22, 2002
- 126
- 0
It's not that simple.First, the heavy tag is only for bags 70lbs and over. Second, If pax comes in on an intl flt to our flt then the intl weight applies. We have had many pax come in from PIT and say they were never charged. At the time LW was in charge of PIT and he said they have no scales.Youve got to be kidding..It was a hub! One pathetic thing the company didn't do was to give us signage. When the change went into effect we copied the verbage on a HP sign(who knew?) and adjusted it to our weights and fees. Asked my local stn mgr and got a resounding duuuuuuuuhhhhhhhh, we don't need signs. Also asked for signs designating which code share flts are actually UA.Had to make signs on my home computer and had a laminator so I laminated them.Co had the cohones to tell me they were not company authorized and had to take them down. We did'nt we will give the pax maybe a 1-2 lb leway but after that the have to reduce. If we get the response , well I was'nt charged on the way up,we advise if they want we will collect for both ways.Usually dead silence and a CC come out for the $30. One more thing. We have usually 2 tkt ctr agts with intl conx flts booked 100+, this means docs and the sort. We collect 99% of the time but sometimes time won't let us.
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