Usairways abuses its passengers once again.

[phillyphlyer]

Philly does not want west agents in our station. The last ones here were sent home because they didn't know how to behave. They have assisted us with NADA!

This is just a ploy to show customers we have no staffing issues. It is the biggest joke of all.

Stay home westies, you aren't wanted in our station. PERIOD.

They dont know how to behave...our mgmnt sent one home because we had a hold on a flt with 40 pax coming thru customs...by the time we got the word there was a hold we had pulled the jetway...CSS said put the jetway back on...she stood in front of the door and told the agt we couldnt put the hetway back on..it wasnt compant policy!!!!She refused to move until the Css moved her out of the way ..hows that for misbehaving!!!!!!


Also they dont know how to work intl flts...had one tell pax no docs needed at the boarding door..put your passport away...I informed her we check docs at the door.....She said we dont do that in LAS...I said HOney youre not in LAS anymore....

 

[Travels2mch]

My corporate travel agent, American Express Travel, which I believe is Sabre, is still not pulling up seat maps for USAirways flights.

Our corporate travel system is Travelocity and it also is not pulling up US seat maps since the conversion.

 

[orangeman]

Keep the WN skd, but yank the availability NOW! Needless to say, the manager in PIT got out his little checkbook and wrote a nice big check to the WN guys in PIT.
Why WN flights come up in availability when I'm searching for a flight is beyond me. Another "glitch" in the system?
[/quote]

No ticketing agreement; I am aware of this as we don't have one with any other carrier (potential exception, ATA?). I have had many, many flights where AWA canceled and we were the only alternative that hour of the night (ex. ONT-PHX or TPA-FLL). Yes I am using AWA as an example, but it was not uncommon for the outbound station to just "write us a check".
Glad to take the $$$ even though it was usually late and we were expecting a much lighter leg back home or to the hotel.My guess as to why you can "view" yet not sell on WN. 🙂

 

[kao]

Philly does not want west agents in our station. The last ones here were sent home because they didn't know how to behave. They have assisted us with NADA!

This is just a ploy to show customers we have no staffing issues. It is the biggest joke of all.

Stay home westies, you aren't wanted in our station. PERIOD.

shame on you....we are not to be all lumped into one generalization.....just because one doesn't know doesn't mean we all don't.

 

[as the prop turns]

Someone from the PHL station telling anyone else, from anywhere on the system that they "don't know how to behave" is the single funniest thing I've read here in a month.

In fact, it should be nominated for an award of some sort. Really.

Hey Clue

You don't know the whole story. We had west employees with 6 MONTHS of airline experience telling 20+ USAir employees...not USAIRWAY employees..but "original" USAir employees who have been highly trained with mega years of experience that "they" are the reason this company is in trouble. THEY have got to be kidding. We have been through thick and thin/hand in hand fighting for our pax and our long term employees who have an EMOTIONAL interest in the success of this company. These A$$holes have verbily abused our longterm employees and we have had their cactus poked arses put on an airplane to the desert.

 

[philly rocks]

A westie in philly, you will love this one Piney Bob, challenged chairmen preferred customers that were given round trip free ticket because first class was downsized to a 757.(only 8 seats) The flight was to Phoenix, east supervisor gives them free ticket and middle seat in back of a/c. West employee challenges East employee and starts screaming it is against policy to give a free ticket. Westie still not satisfied and runs down jetway to snatch the free tickets from the elite chairman, gold etc. GOTTA LOVE IT !

 

[tea42]

Hey Clue

You don't know the whole story. We had west employees with 6 MONTHS of airline experience telling 20+ USAir employees...not USAIRWAY employees..but "original" USAir employees who have been highly trained with mega years of experience that "they" are the reason this company is in trouble. THEY have got to be kidding. We have been through thick and thin/hand in hand fighting for our pax and our long term employees who have an EMOTIONAL interest in the success of this company. These A$$holes have verbily abused our longterm employees and we have had their cactus poked arses put on an airplane to the desert.

get some experienced westie in there and we will not only work side by side WITH you...we will help....we are in this together....

A westie in philly, you will love this one Piney Bob, challenged chairmen preferred customers that were given round trip free ticket because first class was downsized to a 757.(only 8 seats) The flight was to Phoenix, east supervisor gives them free ticket and middle seat in back of a/c. West employee challenges East employee and starts screaming it is against policy to give a free ticket. Westie still not satisfied and runs down jetway to snatch the free tickets from the elite chairman, gold etc. GOTTA LOVE IT !

that westie does not know customer service...and I am a westie....sad to hear you are getting help from 6 month employee's....Parker has put a bandaid on the problem of understaffing and lack of training....we used to have empowerment...as long as we documented the record...empowerment...to this day I still have empowerment...and if the company wants to let me go because I chose to keep a customer...so be it

 

[tadjr]

Heres another suggestion then. Why not send more of the West agents out East to train again and get some of the cities up to speed on the system? First hand user knowledge would be very beneficial right now, plus we could use the extra coverage.

Perhaps I should have been more deliberate in my wording. Why not send more of the trained, knowledgeable agents out East.....

There is a difference in someone coming to actually help us learn the system and someone just looking for a couple days out of station to get a vacation and easy sailing.
Some of the "help" we had weren't very to say the least. We've had a couple very helpful people, but so far I havent been too impressed with the people coming to assist.

 

[N903AW]

Hey Clue

You don't know the whole story. We had west employees with 6 MONTHS of airline experience telling 20+ USAir employees...not USAIRWAY employees..but "original" USAir employees who have been highly trained with mega years of experience that "they" are the reason this company is in trouble.

These A$$holes have verbily abused our longterm employees and we have had their cactus poked arses put on an airplane to the desert.

I'm surprised the East agents haven't beaten them over the head with glass bottles and chairs like was done in the past!

 

[as the prop turns]

I'm surprised the East agents haven't beaten them over the head with glass bottles and chairs like was done in the past!

I'm talking about customer service, not a few crackpot ramp agents!

 

[tea42]

Perhaps I should have been more deliberate in my wording. Why not send more of the trained, knowledgeable agents out East.....

There is a difference in someone coming to actually help us learn the system and someone just looking for a couple days out of station to get a vacation and easy sailing.
Some of the "help" we had weren't very to say the least. We've had a couple very helpful people, but so far I havent been too impressed with the people coming to assist.

I would love to come out and help...PM me and lets see what we can do...I do not want to be a bandaid though...PHL needs to address theproblem of understaffing...

 

[philly rocks]

FOR ALL THOSE CP...NEW WARNING FOR THE WEEK, DO NOT BOOK FLIGHT 1075 TO CHARLOTTE, IT DOWNSIZES DAILY AND YOU WILL MISCONNECT.

PINEYBOB, HERE IS ANOTHER CP NIGHTMARE, FLT 1075 / 767 AIRCRAFT DOWNSIZES THIS WEEK TO CHARLOTTE, ALL PREFERRED PAX ARE UPGRADED BECAUSE OF THE ABUNDANCE OF SEATS IN FIRST CLASS. NEW QIK/SHARES QUICKLY CANCELS THE COACH SEATS AND PLACES YOU IN FIRST CLASS. THE FLIGHT DOWNSIZES TO A 757 (8 FIRST CLASS SEATS). WALAH ! ALL 15 PREFERRED PAX BUMPED OFF FLIGHT PERMANENTLY AND PUT ON OTHER FLIGHTS BECAUSE THEIR COACH SEATS WERE CANCELLED WITH "THE GREASED PIG" AND THE AGENTS DON'T KNOW HOW TO GET THEM BACK. MIND YOU, ONE GATE AGENT WORKING THE PODIUM.

HOW CAN USAIRWAYS CONTINUE THIS GROSS UNDERSTAFFING USING THIS "GREASED PIG"?