Welcome to the US Airways #### #### #### forum!

[crusher]

Maybe we are just more "Passionate" about our airline than the others.

 

[Fly4Free]

Every wonderful vacation you set up has the potential, especially now, of turning into a nightmare and leave lasting impressions. While it may be fun for you to sell the product and provide "good customer service", the reality is that the airline is having a hard time providing your customer the service that you promised.
It is an abysmal experience at the airports right now, and what you are hearing just a incredably small sampling of what people experience on a daily basis.

And it's that fact exactly why we get irates. People call in, wanting to bully someone around because they aren't getting the service. We take the brunt of their frustration and all. They paid $6k for a vacation that gets ruined. They expect the vacation to be perfect and Stress-free. I'd want the same if I bought a product like this.

We even catch flack from them staying at hotels they choose.. one person got mad at US because they chose the riviera, cheapest hotel we offer in vegas, and it was dirty, smelly and not to their elite standards! WHAT DID THEY EXPECT FOR $300 for 7 nights?!?!

Heh.. okay.. seriously.. I have seen what you say happen before.. but it's been because of weather. I saw something on youtube where they talk about a 12 hour delay going to hawaii.

 

[BuffaloJoe]

What is so absurd about this forum is the amount of topics and post.
Why? One reason is that most of them go off topic fast, get personel.
Another is multiple topics of same subject.
Most other airlines can go days without a new topic, some weeks.
We can fill a page in one day with new topics.

AirTran Airlines
Topics: 256, Replies: 1,021
Alaska Airlines
Topics: 35, Replies: 283
American Airlines
Topics: 4,704, Replies: 74,522
Continental Airlines
Topics: 344, Replies: 1,729
Delta Air Lines
Topics: 956, Replies: 10,083
jetBlue
Topics: 400, Replies: 4,701
Northwest Airlines
Topics: 1,061, Replies: 21,324
Southwest Airlines
Topics: 692, Replies: 9,450
United Airlines
Topics: 1,727, Replies: 22,752
US Airways
Topics: 12,912, Replies: 235,579

Hey US Airways is the "Leader" at something.By 3x the Topics and 3x the replies. Maybe this is what Sandcastle bases their decissions. They feel like their mailbox is being empty this way :down:

 

[700UW]

The kiosks in CLT ARE NOT SHARED!

They are US exclusive use only.

You have been told this before, why continue to post misinformation?

 

[BrutallyHonest]

What is so absurd about this forum is the amount of topics and post.
Why? One reason is that most of them go off topic fast, get personel.
Another is multiple topics of same subject.
Most other airlines can go days without a new topic, some weeks.
We can fill a page in one day with new topics.

AirTran Airlines
Topics: 256, Replies: 1,021
Alaska Airlines
Topics: 35, Replies: 283
American Airlines
Topics: 4,704, Replies: 74,522
Continental Airlines
Topics: 344, Replies: 1,729
Delta Air Lines
Topics: 956, Replies: 10,083
jetBlue
Topics: 400, Replies: 4,701
Northwest Airlines
Topics: 1,061, Replies: 21,324
Southwest Airlines
Topics: 692, Replies: 9,450
United Airlines
Topics: 1,727, Replies: 22,752
US Airways
Topics: 12,912, Replies: 235,579

I think they should start paying an extra hat trick award to coincide with the massive postings about Usairways. 🙂
That way some certain non employees would get something for all the time they spend here.

 

[Fly4Free]

The kiosks in CLT ARE NOT SHARED!

They are US exclusive use only.

You have been told this before, why continue to post misinformation?

EXCUSE ME. Common use kiosks. My mistake. And I can back that up.

From About Us:

Common use kiosks, particularly in CLT, PHL and BOS, weren’t functional immediately following the cutover, causing frustrations, long lines and missed flights. But
by Tuesday, they were working at about a 60-70 percent rate and the IT team continued to work day and night to resolve the problems.

Other minor technical issues arose, but the IT group stayed principally focused on resolving kiosk availability.

 

[Harry Callahan]

FLY4Free
Once again kiosks in CLT are not shared........

 

[allegheny36]

Can anyone explain what a common use kiosks is, and how are they different from

a regular kiosks . The article mentions CLT PHL BOS as having common use kiosks are

they the only stations?

 

[BoeingBoy]

FLY4Free
Once again kiosks in CLT are not shared........

I think we've got a semantics problem. While the kiosks that East uses are not shared with other carriers, they're the Common Use Self Service type (CUSS for short). Strictly my assumption, but presumably they can be used for purposes other than airline passenger check-in with minimal changes - hence common use.

The "Common Use" part of the name seems to be causing some confusion. They are not shared with anyone else, but they are of the type that's called "common use".

Jim

 

[Harry Callahan]

Jim:
Makes sense to me.

 

[allegheny36]

This may help

Article

 

[john john]

http://www.atwonline.com/resources/search....eck-in+platform

Among the many firsts in the spacious and attractive South Wing are common "zone check-in" areas for all carriers save SIA, with check-in areas organized by class of travel across the airlines. The hall features a record 126 common-use self-service check-in kiosks and common-use check-in desks. ARINC is the technology vendor for both.
1. Feb 19, 2007: News
Monday February 19, 2007 Royal Jordanian selected IER to supply its Common Use Self-Service check-in platform. The project was initiated by RJ in cooperation with IATA, which selected Amman's Queen Alia International to launch the CUSS program in the Middle East. IER installed 15 IER 978 kiosks equipped with ATB, GPP and bag tag printers, a passport reader and a barcode reader at AMM and Aqaba. It also provided RJ with the full CUSS application.

2. Oct 1, 2006: The Minnow and the Whale
developed software that runs on Kinetics self-service ticketing kiosks soon will be operational... selected to be the common platform for Star carriers (ATW, 12/05, p.48). "What is really important.... For airport operations, the carrier will employ Qik, currently in use at AWA. Its Qik uses the same platform... of a single reservation system. SabreSonic, which the old US Airways and 101 other airlines worldwide use... also points out that Continental Airlines uses Shares. An IT executive with Continental, who preferred http://www.atwonline.com/magazine/article....?articleID=1752

3. Jun 1, 2006: All or Nothing
display system, self-service kiosks, access control doors, check-in and boardingand we had 10,000... systems in all. The coup started innocently enough. When the airport bought a common-use passenger check-in service from ARINC four years ago, it also requested ongoing maintenance for the system. Later, when it added 60 self-service kiosks, AMS, a wholly owned ARINC subsidiary, was a natural fit... airport buys operational support for systems like signage, self-service kiosks, security, baggage

4. Feb 14, 2005: ATW Daily News
-service kiosks with the Common Use Self Service platform have been selected by Royal air Maroc to provide self check-in service at Casablanca. IER is a subsidiary of Bollore Group. Farnborough... on services to the French overseas territories, Deputy DG Patrick Alexandre told AFP. They will begin... in yield as capacity outran traffic and fares remained under pressure. International services realized 14... to withdraw from services to Sabah in Malaysia in April. Revenue will be reduced by A$30 million

 

[BoeingBoy]

Thanks for the correction. CUSS kiosks can indeed be shared by multiple airlines, just weren't on the East (as far as I know - are there exceptions at any stations?).

Jim

 

[BeenThereDoneThat]

...DP and his boys walk away with enough cash to buy all the breweries in the country.

pilot

When Scott Kirby had a "soothing" meeting with the mechanics at PHX, he had the nerve to stand in front of us and tell us that he wasn't in this for the money, because he was financially set for the rest of his life anyway . He just wanted us to know that he sympatizes with us :down: . Talk about a lack of people skills and arrogance. That exemplifies the leadership ability that we are incumbered with. :mf_boff: to the end!

 

[REACC1]

:down:

And it's that fact exactly why we get irates. People call in, wanting to bully someone around because they aren't getting the service. We take the brunt of their frustration and all. They paid $6k for a vacation that gets ruined. They expect the vacation to be perfect and Stress-free. I'd want the same if I bought a product like this.

We even catch flack from them staying at hotels they choose.. one person got mad at US because they chose the riviera, cheapest hotel we offer in vegas, and it was dirty, smelly and not to their elite standards! WHAT DID THEY EXPECT FOR $300 for 7 nights?!?!

Heh.. okay.. seriously.. I have seen what you say happen before.. but it's been because of weather. I saw something on youtube where they talk about a 12 hour delay going to hawaii.

Well, yeah, 6 grand, it should be flawless.
Dougie doing things for them, you know?
But he won't.
And this time, it's not because of weather. :down: