Woman bound for Tampa ends up in Puerto Rico
- Thread starter Jetsetter2Ord
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That's a nice violation of the Air Carrier Access Act and Part 382.
The article says "day trip." Not something the average pax does. Non rev, I wonder?
Non rev or not, it doesn't make it right, and it doesn't mitigate the aforementioned regulatory violation, but I'm curious.
The article says "day trip." Not something the average pax does. Non rev, I wonder?
Non rev or not, it doesn't make it right, and it doesn't mitigate the aforementioned regulatory violation, but I'm curious.
Dog Wonder
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TPA
SJU
City codes can be confusing.
SJU
City codes can be confusing.
sharktooth
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It's a QIK thing. It sometimes gets confused and, well, what do you want for a cheap hack anyway?
nycbusdriver
Veteran
Human beings make honest mistakes.
Did the woman object to being placed on the wrong flight? She was in a wheelchair, but was she also mentally impaired? There are lots of indications of the destination of a flight that even someone in a wheelchair should be aware of. The destination is posted on the check-in podium, usually over the door, there are many announcements made (in case she was visually impaired.) Wheelchair or not, the woman should have been aware of the situation and mentally able to point out the error. If she was not, she had no business flying unaccompanied.
Did the woman object to being placed on the wrong flight? She was in a wheelchair, but was she also mentally impaired? There are lots of indications of the destination of a flight that even someone in a wheelchair should be aware of. The destination is posted on the check-in podium, usually over the door, there are many announcements made (in case she was visually impaired.) Wheelchair or not, the woman should have been aware of the situation and mentally able to point out the error. If she was not, she had no business flying unaccompanied.
Dog Wonder
Veteran
If the airline thought she met the standards. They coud require she have a companion.
The standards are safety related.
I have seen apparently competent people try to board the wrong plane a number of times. The gate agent catches it.
Did anyone check her ticket after she was left on the wrong gate and was boarding the wrong aircraft?
The standards are safety related.
I have seen apparently competent people try to board the wrong plane a number of times. The gate agent catches it.
Did anyone check her ticket after she was left on the wrong gate and was boarding the wrong aircraft?
The Bagfather
Senior
I heard she bumped a FF on the way back. 😛h34r:
US1YFARE
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I got on a wrong flight once out of TPA...it was a USX flight...they caught it and grabbed me off the flight...I was mortified...the GA was very apologetic
tea42
Advanced
I bet it was all done by the local agents...by the time tempe decided what to do...well...u get it
I can tell you first hand, from the East, there was a member of Consumer Affairs management on-call for this sort of thing, and other major passenger-related problems, 24/7/365. There was also a paper trail to keep track of disabled customers. Agents didn't like it, but we knew who touched the pax and where and how things got screwed up.
By the time this plane landed in SJU, we'd have known who-did-what and when, had a plan to get her home, had a hotel in SJU arranged, had a personal care attendant on standby in case she couldn't take care of herself overnight, had the person in charge in TPA personally meet with the party who was supposed to pick her up to assure them we were on top of things, and then the person in charge at SJU would personally meet the flight to help the customer, apologize for the mistake, reassure her we were going to take care of her, hand her new tickets and boarding passes for the next flight(s) and escort her to her hotel.
Written reports on the situation would already be in the midst of preparation.
A telephone call to the customer would be placed from Consumer Affairs the next day once she got home to address any immediate concerns, answer any questions, or to just let her vent.
And a formal, written apology with a full explanation for the mistake based on the results of those written reports and the account of the customer (even if it was to say it was her mistake and that she should look where she is going next time) would be sent within ten calendar days.
Many are surprised to learn that we weren't shy about (tactfully) letting someone know when they were in the wrong.
nycbusdriver
Veteran
But they still charged her $2 for a can of Coke.
GolfNovember
Member
I heard of a similar story happening last year at another Florida city, but I can't remember which one. Never made it on the news, though. The flight the lady was supposed to be on was to leave a few hours after she got to the gate (same one for SJU). She ended up somewhere in Florida, though (I can't remember where, and I'm not even sure if it's true).
songbirdstew
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I'm curious too. Not to be mean to an 83 year old lady but most times those in wheelchairs are pre-boarded so they hear the destination announcement over and over. "Welcome aboard Flight ____ to San Juan Puerto Rico." About 20 years ago, we took a lady from CLT to DFW who was going to FAY. She couldn't believe that dinner was being served on a 30 minute flight. By her own admission, she boarded, started reading a book and blocked out all announcements. People need to be a little more aware of what they're doing and be accountable for it.
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