mrfish3726
Veteran
- Jul 7, 2004
- 931
- 0
United makes it hard to fly its 'friendly' skies RMN 06/20/05
Now I know why United Airlines is bankrupt. I tried to buy tickets from them recently, but they foiled my best efforts.
First I tried their Web site. It may be the most user-unfriendly Web site I have seen, and I do plenty of business on the Internet. I reached for the telephone. I have frequent-flier miles, so I called the Mileage Plus number. I was told that, since I was buying a regular-fare ticket as well as redeeming miles, I had to call the regular number. When I finally got through on the regular number, they said I had to use the Mileage Plus number!
I explained that I had already called the other number and was told to call this one. Sorry, they said, the other number is for redeeming miles.
By now I was getting a little hot, so I asked to speak to a supervisor. No, they said, a call like mine could not be transferred to a supervisor. That's when I said "Forget United!" and hung up.
Any company that runs its business that poorly should not remain in operation. If a customer comes to you with money to spend, and you block their every effort, you need to go away and leave the business to your competitors.
Don Million
Centennial
Now I know why United Airlines is bankrupt. I tried to buy tickets from them recently, but they foiled my best efforts.
First I tried their Web site. It may be the most user-unfriendly Web site I have seen, and I do plenty of business on the Internet. I reached for the telephone. I have frequent-flier miles, so I called the Mileage Plus number. I was told that, since I was buying a regular-fare ticket as well as redeeming miles, I had to call the regular number. When I finally got through on the regular number, they said I had to use the Mileage Plus number!
I explained that I had already called the other number and was told to call this one. Sorry, they said, the other number is for redeeming miles.
By now I was getting a little hot, so I asked to speak to a supervisor. No, they said, a call like mine could not be transferred to a supervisor. That's when I said "Forget United!" and hung up.
Any company that runs its business that poorly should not remain in operation. If a customer comes to you with money to spend, and you block their every effort, you need to go away and leave the business to your competitors.
Don Million
Centennial