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- Jan 10, 2003
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December 22, 2004
To: All US Airways Flight Attendants:
As many of you are aware, our build up in Philadelphia has placed
tremendous demands on our staff and facilities. We continue to make
significant strides from a facilities perspective and now have a
much-improved environment for our customers and employees.
From a manpower perspective, we continue to face significant
challenges in keeping pace with our growth, especially in select
airport positions. As a result, we have been required to reallocate
our resources, which has reduced catering on some flights.
We have an aggressive recruitment program in place to help alleviate
this situation and are optimistic that we will restore our staffing to the
appropriate levels in the short term. Regretfully, we anticipate some
additional reallocation of personnel over the next few weeks.
Therefore, it has required us to re-look at catering not only in PHL,
but also as a whole in the event that weather, cancellations or the
inability of the commissary and/or kitchen is precluded from catering
our flights.
In this specific example, a plan to prioritize which flights receive
the necessary servicing has been developed to minimize onboard
service disruptions. Every effort will be made to service all flights,
but in some cases, some flights will not receive the normally
scheduled provisioning. Flights are being prioritized in the
following order: Transatlantic, Caribbean, Transcon, In-flight
Café flights and short haul. A communication plan has been
put in place, which will now notify Operations Control, the
upline station (s) and the crewmembers that provisioning may not
be conducted on a specific flight (s).
We appreciate your cooperation and understanding during this
challenging time and we will provide updates as necessary to
ensure that you are aware of any changes in this situation.
Should you have any questions, please contact us at the following venues:
ask Inflight Feedback Form - theHub, Inflight Services home page
[email protected]
Inflight Systems Hotline: 1-800-327-0117 prompts 1, 5, 5
Sincerely,
Sherry Groff
Vice President - Inflight Services
-------------( end of letter )--------------------------------------------------
To: All US Airways Flight Attendants:
As many of you are aware, our build up in Philadelphia has placed
tremendous demands on our staff and facilities. We continue to make
significant strides from a facilities perspective and now have a
much-improved environment for our customers and employees.
From a manpower perspective, we continue to face significant
challenges in keeping pace with our growth, especially in select
airport positions. As a result, we have been required to reallocate
our resources, which has reduced catering on some flights.
We have an aggressive recruitment program in place to help alleviate
this situation and are optimistic that we will restore our staffing to the
appropriate levels in the short term. Regretfully, we anticipate some
additional reallocation of personnel over the next few weeks.
Therefore, it has required us to re-look at catering not only in PHL,
but also as a whole in the event that weather, cancellations or the
inability of the commissary and/or kitchen is precluded from catering
our flights.
In this specific example, a plan to prioritize which flights receive
the necessary servicing has been developed to minimize onboard
service disruptions. Every effort will be made to service all flights,
but in some cases, some flights will not receive the normally
scheduled provisioning. Flights are being prioritized in the
following order: Transatlantic, Caribbean, Transcon, In-flight
Café flights and short haul. A communication plan has been
put in place, which will now notify Operations Control, the
upline station (s) and the crewmembers that provisioning may not
be conducted on a specific flight (s).
We appreciate your cooperation and understanding during this
challenging time and we will provide updates as necessary to
ensure that you are aware of any changes in this situation.
Should you have any questions, please contact us at the following venues:
ask Inflight Feedback Form - theHub, Inflight Services home page
[email protected]
Inflight Systems Hotline: 1-800-327-0117 prompts 1, 5, 5
Sincerely,
Sherry Groff
Vice President - Inflight Services
-------------( end of letter )--------------------------------------------------
