Actually, we are also concerned with reliability and on time performance, as well as customer service. While I realize that customer service is not within your purview, reliability is--for example, why does an aircraft RON at a location and mechanical issues are found during preparation for the first flight of the day? The fact is that AA loses money flying passengers--it's profit is ONLY from ancillary revenue, such as selling of miles to credit card issuers. That unto itself is sad.
Your members are not the only ones calling for management change--We who pay the bills are doing so also!
I do hope you can come to some agreement in the very near future, with our without D0uggie....I still maintain he is the root of much that is wrong with AA today.
My BEST to you all.