Yesterday, I got a family of FIVE, TWO ADULTS, ONE CHILD and TWO INFANTS, traveling with 2 Car Seats, 4 Pieces of checked luggage, and a carry on basinet. So I start off checking the folks in, first I tried to check in the car seats. That worked but when I went back to add the INF, The father and the INF have the SAME NAME well this just confuses the _eLL out of Shares. So I proceeded to check in the 4 pieces of luggage, trying to be a good agent and save the folks some money, I told them I would put one bag with each paying adult and one adult would have a second bag for $25.00, well they wanted no part of this so I had to ESC and start over. They decided to carry one smaller bag and only pay $45.00. Finally got these 3 bag checked and went back to check in the INF. Father and INF have same name remember, well MOM and other INF have same name also , this puts SHARES in MELTDOWN. Finally after 16 attempts in SHARES we get DAD, MOM, CHILD, 2 INF's same name as MOM and DAD, 3 BAGS , 2 CAR SEATS (FREE) . GET THIS they were intown for only 2 days.