Recent content by phlagent

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    More Bag Fee - Or what management calls "ancillary revenue stream"

    I thought this airline is a Low cost airline. LLC what has happened to the low cost, they are charging the same for overweight bags as the non Low cost carriers. what a bunch of BS this airline like to gives out. you are not a low cost airline. low cost for the employee's but not for the...
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    Customer service success!

    As Doug has always been telling us he is a financial guy surrounded with financial minds, if that's what you want to call there minds. They haven't shown to have one. Since Doug is a bean counter then then how the heck would he know what customer service really is. Clueless, all we can hope...
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    Handgun handed off at airport, gets on US plane

    Uss Nark. How many times have you read about corruption in this country, Example police officer, and the most recent one Fumo. It would really naive of you not to think otherwise when you see 2 individuals exchanging bags on a flight that you would be traveling on and not bring it to...
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    Handgun handed off at airport, gets on US plane

    It says he picked the roommate's bag at the counter..Now he could of returned back at the counter and go through the proper check in procedure to check a gun as baggage. Employee has been working to US for 4 years so he should know the procedure to check a gun. The roommate's living together...
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    Handgun handed off at airport, gets on US plane

    I found out that when the A/C arrived in PHX, the airport had bomb sneefing dogs around the belt, the dog sneffed out 7 big rubber containers in the employee's name, in the containers were guns and drugs, this came from an US employee in PHX. I know everyone blames US for lost or stolen Items...
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    Service issues and culture change

    Because after Wolf came a Ceo that was worthless. Worthless ceo's after Wolf that is why the company was in BK twice
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    Service issues and culture change

    To galley princess, did you ever stop and think what this company was when we had better people running this company, maybe you are too young to know. But an employee can only work with what the company gives them. If the company does not give you the tools to work with how the heck are you...
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    Customer Service

    This action is called common sense. Our stupid leaders don't know what common sense is all they think about is greed and bean counting. And the Borad of Directors that keep these guys in charge are a bunch of idiots also. Can't they see what this management team is doign to this airline. If...
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    Virgin Air's Richard Branson to Chesley Sullenberger: Come fly for me!

    Seems that someone is willing to pay for experience. Not like this koolaide drinking company. I think it smells at the top. It smells like lack of leadership and knowledge. Branson if Sully will not come to you, come buy US.
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    Implications of 1549

    Hey Parker Brother, it was a senior employee that did that landing and saved all those people. He even gave his shirt off his back to a customer so he could keep warm. OUTSTANDING He better get a month off with pay. This captain was hired before the old America West came about. That was USAIR...
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    Great Job Everyone!

    Needless to say this airline...if you want to call US an airliner....does not know the first thing about customer service.....give credit to the outstanding employee's that make this airline fly...I would bet, that if you take the useless management out of some stations it would run more...
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    Layoffs coming soon !

    Okay, lets not forget the topic "layoffs coming soon"....well I have a suggestion on how to save lots of money.. Lets get do away with the useless duty managers and senior manager positions....they are not needed. there are tooooo many of them and to do what just move paper....... In phl we have...
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    what happens when experienced agents leave a company

    Came across this article while reading the MSN top stocks, Reminded me of USAirways. Looks like Us is not the only company that makes bad decisions......that's what happens when you try to save a buck......This is what circuit city did in order to save money.....................Tempe, I gues...
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    To the Know it All's in Tempe: A MISSION FOR YOU

    A couple of topics I would like to throw at the so called finance Guru's in Tempe. 1. Love what you have done to a once reputable airline, customer service, was is that. here is a quote form the survey" Overall operational performance and quality declined, once again, to the lowest level that...
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