A couple of topics I would like to throw at the so called finance Guru's in Tempe.
1. Love what you have done to a once reputable airline, customer service, was is that. here is a quote form the
survey" Overall operational performance and quality declined, once again, to the lowest level that it's ever been," said airline study co-author Brent Bowan" end quote.........and US is at the bottom of the pack. You high paid know it
all's, learn how to run an airline, treat your customers like a human not like cattle that your stampeding into there
stall.................wake up Tempe, nothing is getting better it's getting worse.....................
2. The headline in Just Plane News " US Airways aims to quiet concerns
in face of airline closures......................For US Airways, the best thing we can do is manage our costs..says management in an employee newsletter dated 3 April......................well here is a no brainer..............
in Phl you have 3 senior managers 3 duty managers and who knows how many little managers running around...and that is only at the gates...then you have 3 duty managers with 3 shift managers at the ticket counter...........
Well let's do some calculation...at average a senior manager makes 60,000 a year a duty manager maybe 50,000
and a shift manager depending who you are makes between 40,000 to 50,000, amount might off a little seniors might
make more as with the duty managers....The company does not need 3 senior managers and 3 duty managers
at the counter, a waste of money .....that is a solid 330,000 a year that I have just saved the company......
All you need is 3 duty managers to over see the station, your shift managers should be able to handle everything else
and another thing managers at baggage a total waste of manpower....not needed...............your CSS are more
than capable to handle the situation..........................So Mr Parker, Kirby and Isom here is your mission are you
able to run Phl with 3 duty managers and the rest of your shift managers........it has been done in the past
and it ran better and we had no where near the problems we have now......................................
Pssss here is a little secret your CSS's run the station, all of your managers are just paper pushers...................
No managerial skills what so ever for 90 % of your managers let alone them having people skills.....sorry don't want to hurt anyone's feelings but the thruth be told...........................this airline will never shape up If it does not wise up
listen to your employee's because they work it everyday.....but that would be to simple...........................
Customer Service, Customer Service
1. Love what you have done to a once reputable airline, customer service, was is that. here is a quote form the
survey" Overall operational performance and quality declined, once again, to the lowest level that it's ever been," said airline study co-author Brent Bowan" end quote.........and US is at the bottom of the pack. You high paid know it
all's, learn how to run an airline, treat your customers like a human not like cattle that your stampeding into there
stall.................wake up Tempe, nothing is getting better it's getting worse.....................
2. The headline in Just Plane News " US Airways aims to quiet concerns
in face of airline closures......................For US Airways, the best thing we can do is manage our costs..says management in an employee newsletter dated 3 April......................well here is a no brainer..............
in Phl you have 3 senior managers 3 duty managers and who knows how many little managers running around...and that is only at the gates...then you have 3 duty managers with 3 shift managers at the ticket counter...........
Well let's do some calculation...at average a senior manager makes 60,000 a year a duty manager maybe 50,000
and a shift manager depending who you are makes between 40,000 to 50,000, amount might off a little seniors might
make more as with the duty managers....The company does not need 3 senior managers and 3 duty managers
at the counter, a waste of money .....that is a solid 330,000 a year that I have just saved the company......
All you need is 3 duty managers to over see the station, your shift managers should be able to handle everything else
and another thing managers at baggage a total waste of manpower....not needed...............your CSS are more
than capable to handle the situation..........................So Mr Parker, Kirby and Isom here is your mission are you
able to run Phl with 3 duty managers and the rest of your shift managers........it has been done in the past
and it ran better and we had no where near the problems we have now......................................
Pssss here is a little secret your CSS's run the station, all of your managers are just paper pushers...................
No managerial skills what so ever for 90 % of your managers let alone them having people skills.....sorry don't want to hurt anyone's feelings but the thruth be told...........................this airline will never shape up If it does not wise up
listen to your employee's because they work it everyday.....but that would be to simple...........................
Customer Service, Customer Service
