2 new audit teams created to get you in trouble

[confused]

ALL BEWARE-did you know US has ceated 2 new departments 1 flys around to see if you are wearing you name badge making announcments (guess they dont trust their mangers to do there job)
The other team also flies around to see if the planes are clean, guess they dont trust the f/a audit or the station adit.

So while you are standing at the gate boarding 119 people by yourself remember some person is getting paid big management bucks to watch you then off to HNL

What ever happened to the passengers who were ghost riders that didnt get paid but did the same thing????

 

[freedom]

What a waste of money. With all of the hundreds of thousands of VP's at this company you'd think they could take some notes as they fly around. I"m quite serious when I tell you that I think there are some produtivity gains to be had in the very high echolons of this company.

 

[SparrowHawk]

ALL BEWARE-did you know US has ceated 2 new departments 1 flys around to see if you are wearing you name badge making announcments (guess they dont trust their mangers to do there job)
The other team also flies around to see if the planes are clean, guess they dont trust the f/a audit or the station adit.

So while you are standing at the gate boarding 119 people by yourself remember some person is getting paid big management bucks to watch you then off to HNL

What ever happened to the passengers who were ghost riders that didnt get paid but did the same thing????

Honestly, why would this regime use customers? Doug Parker has been quite consistent in his contempt for customers in numerous public statements. Additionally one could argue with little difficulty that his contempt for employees is at least equal to customers

 

[Harry Callahan]

. Additionally one could argue with little difficulty that his contempt for employees is at least equal to customers

You hit the nail on the head & for the most part imo it's worse.

 

[ggiby]

ALL BEWARE-did you know US has ceated 2 new departments 1 flys around to see if you are wearing you name badge making announcments (guess they dont trust their mangers to do there job)
The other team also flies around to see if the planes are clean, guess they dont trust the f/a audit or the station adit.

So while you are standing at the gate boarding 119 people by yourself remember some person is getting paid big management bucks to watch you then off to HNL

What ever happened to the passengers who were ghost riders that didnt get paid but did the same thing????

The new Gastapo airline... !! Guess we work behind the iron curtain...???

 

[AP Tech]

My guess is they are just creating positions rather than ushering some out the door who should should have been bounced long ago........ :blink:

 

[Dont call me Shirley]

Supposedly, results of the audit will not be used for disciplinary purposes.

I think there is a bridge for sale in NYC, too.

 

[SpinDoc]

Supposedly, results of the audit will not be used for disciplinary purposes.

I think there is a bridge for sale in NYC, too.

Can we not view this as a positive step in the right direction? Come on now people, as an employee, who has not cringed when they see service failures and inconsistencies in the product while traveling as an NRSA? Consistency is the key to successfully marketing a product, and that is why companies like Walmart and MacDonald's are still around today.

How would you feel, as a customer, if you walked into a Home Depot in Pennsylvania and all of the employees provided a consistent customer experience down to the uniform, service, and checkout. Then, you went to a Home Depot in Florida to find sloppily dressed employees, employees who can't direct you to what you need, and checkout lines with slow personnel? You would probably think twice about going back to that store after your experience in Florida, and airlines are no different. The purpose of the auditors at US Airways are to nudge and direct the customer experience to produce a consistent product across the system. If there are problem personnel in the system and they are criticized for being inconsistent, then that is a good thing because it generally makes them find a reason to comply with the system, or they are told to find other options for employment.

It is all about consistency and making sure the product in every airport is as close to the same as possible. I know for a fact that if I go to a MacDonald's, I want to get a genuine Big Mac, and not a product that is inconsistent and interpreted by the local franchisee.
Get over your paranoia and start following the company guidelines, and you will not be disciplined by the US Airways auditors. End of this topic.

 

[SparrowHawk]

Can we not view this as a positive step in the right direction? Come on now people, as an employee, who has not cringed when they see service failures and inconsistencies in the product while traveling as an NRSA? Consistency is the key to successfully marketing a product, and that is why companies like Walmart and MacDonald's are still around today.

How would you feel, as a customer, if you walked into a Home Depot in Pennsylvania and all of the employees provided a consistent customer experience down to the uniform, service, and checkout. Then, you went to a Home Depot in Florida to find sloppily dressed employees, employees who can't direct you to what you need, and checkout lines with slow personnel? You would probably think twice about going back to that store after your experience in Florida, and airlines are no different. The purpose of the auditors at US Airways are to nudge and direct the customer experience to produce a consistent product across the system. If there are problem personnel in the system and they are criticized for being inconsistent, then that is a good thing because it generally makes them find a reason to comply with the system, or they are told to find other options for employment.

It is all about consistency and making sure the product in every airport is as close to the same as possible. I know for a fact that if I go to a MacDonald's, I want to get a genuine Big Mac, and not a product that is inconsistent and interpreted by the local franchisee.
Get over your paranoia and start following the company guidelines, and you will not be disciplined by the US Airways auditors. End of this topic.

So say you.

Like I said before their is a history at US Airways of management via fear & intimidation. This goes back to the Franke days at HP and the Wolf Days at US. Couple this with Doug Parker's consistent anti-Customer diatribes and how would you expect people to react?

US has used negative reinforcement for years. The rules and guidelines read like the "Book of Don'ts" instead of the "Book of Do's". If you listen to US employees and their list of things I'm not allowed to do for customers, then couple that with the manner and method of discipline it should come as no surprise that a forum such as this is often filled with negativity, contempt for management and a general feeling of us against them. A view that often extends to the customer.

Management through it's words & deeds creates the atmosphere or corporate culture of business. So if those at the bottom are less then positive it's because Management has FAILED in one of the only areas in which it has near total control, Employee morale! WN & CO excel at keeping the majority of their employees at least partially happy and those that aren't at least understand why things are the way they are. They don't do this because they are nice. They do it because it's good business and they have the bottom line performance to prove the value of satisfied employees.

If the Sr. Management of US still monitor this board then I would suggest they take a break and go look in the mirror. What they will see is the problem and the solution to bad morale, poor performance and some of the worst customer satisfaction ratings in the history of aviation.

In closing, I have no doubt that this effort is designed as you state. That's not the issue. The issue is employees had seen, heard and lived through an endless string of BS and now the efforts fall upon deaf ears.

Change Management is not: "Suck it up Princess and deal with it or get out."

 

[VAflyGal]

When did McDonald's add the A and become "MacDonalds"? I wonder if the fast food union approved this through a vote or a side letter?

IMHO these Walmart and McD's are still around because they provide VALUE to their customers, Cholesterol, Chinese-made defective toxic toys and sweat-shops notwithstanding.

 

[john john]

USAirways agents never do anything right therefore the beatings

 

[flyus2]

ALL BEWARE-did you know US has ceated 2 new departments 1 flys around to see if you are wearing you name badge making announcments (guess they dont trust their mangers to do there job)
The other team also flies around to see if the planes are clean, guess they dont trust the f/a audit or the station adit.

So while you are standing at the gate boarding 119 people by yourself remember some person is getting paid big management bucks to watch you then off to HNL

What ever happened to the passengers who were ghost riders that didnt get paid but did the same thing????

Where in the world do you get your gossip?

 

[ChockJockey]

I heard they've created a super-secret third team that flies around auditing all of the secret teams that fly around auditing employees. One can never have too much QC.

I also have it on good word that 98% of all our pax are either non-revs, deadheads, mental patients, federal agents, or secret corporate auditors.

 

[DCaf]

Management is not responsible for my morale, I am.

 

[john john]

Management is not responsible

YEP