Take this with the appropriate grain of salt - it was posted in The Consumerist, after all:
http://consumerist.com/2009/12/asking-for-...ederal-law.html
Let me never be on a flight with a "Helen."
Something went very wrong on American Airlines flight 614 from Sacramento to Dallas this Sunday, December 6th. An American Airlines stewardess having an extremely bad day flipped the frak out on a first class passenger for asking for a glass of OJ and gave him a written warning from the captain for, "threatening, intimidating, or interfering with a crewmember." Here's an eyewitness account:
http://consumerist.com/2009/12/asking-for-...ederal-law.html
Let me never be on a flight with a "Helen."