Southwest and Delta remain at the top while AA and United fall far-far behind and into the realm with Spirit and WestJet at the bottom. Not sure why but it is what it is I guess. JetBlue and Alaska round out the top 4 on the list.
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Best and worst airlines ranked for customer satisfaction in 2025: See the list
Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.