Newsflash: you could teach an entire track at any business school about what not to do based entirely upon U management past (and especially) present.
Really. In any other industry, these fools would be laughed at for the absolute inability to manage a McDonalds, much less a multibillion dollar enterprise.
You can attempt to spin it any other way, but that's the truth. The problem faced by the current crop of rejects running the show is that the employees are unwilling to take another one in the chops for this inept management team.
I'll bet if push came to shove the Barrett and HK at LUV could get concessions if they needed them--why? Because that labor force has a long history of data points to indicate such concessions would not be squandered.
The U labor force has the exact opposite.